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Extension for Jira Service Desk

Jira Server
HOSTING
Last updated Feb 5, 2018

Links

Extension for Jira Service Desk app allows to add links, group them, and present at the top of the screen on the Customer Portal.

Steps

To add a new link on Customer Portal:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. From service desk project sidebar, select Project settings > Links in the Extension for Jira Service Desk section.

    Extension for Jira Service Desk app: Links configuration
    Links configuration

  4. Click Add.
    The Link dialog box appears.

  5. Configure the following:

    • Group name: Enter the group name of links.
    • Link name: Enter the link name.
    • Link address: Enter the URL address with http:// or https://.
    • New Window: Set the state of switch to on if the link should be opened in the new window.
    • Link scope: Select one of the following options to define where link will be displayed:
      • Global - in every place on Customer Portal.
      • Shared - in every service desk project on the Customer Portal.
      • Project - in the current project.
    • Request types: Select for which request types link will be visible.
      Warning
      This option is active only in case of Project scope. All request types are selected by default.
      Extension for Jira Service Desk app: Adding link
      Adding link
  6. Click Save.

Result

A new link is added and presented at the top of the screen on Customer Portal.

Note
Options for editing or deleting configuration are at the right of the table. Click pencil icon to edit selected parameter or trash icon to remove selected link.
Extension for Jira Service Desk app: Links configuration
Links configuration

Next steps

Go to the Customer Portal to check if link is displayed at the top of the screen on the Customer Portal.

Figure: Link in the global context

Extension for Jira Service Desk app: Link in the global context
Link in the global context

Figure: Link in the shared context

Extension for Jira Service Desk app: Link in the shared context
Link in the shared context

Figure: Link in the project context

Extension for Jira Service Desk app: Link in the project context
Link in the project context