- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Visibility of Customer Portal
- Java API visibility
- Request Types
- Links
- Request Form
- Additional custom fields
- Fields visibility
- Fields requirements
- Options visibility
- Additional options
- Request detail view
- Fields visibility
- Additional options
- My requests list
- Export list
- Show SLAs
- Configuration Manager Compatibility
- Introduction
Build a multilevel structure
Starting from version 6.10.0 this feature is deprecated. If you’ve never used it, you won’t see it in the global settings. However, if you already have a Multilevel Structure configured on your Jira instance, it will remain unchanged.
Before you start, log in as a user with the Jira Administrators global permission.
- Remember to add the fields to the issue screen and to the request type.
- To check your settings, go to:
Project Settings > Request Types > Edit fields > Add a field.
For more information on adding a custom field, see official Atlassian documentation.
Steps
To set configuration:
- Go to Jira Administration > Add-ons.
- Select Multilevel structure from the menu in the Extension for Jira Service Management section.
- Click Add new structure.
- In the Context section select Project and Request type for which the structure will be available.
TipIt is possible to select more than one request type and create structure up to four levels.
- Select custom field from the list in the Root custom field section. It will be the first level in the structure.
- Select custom fields from Available custom fields list and move them to the Root custom field section.
WarningRemember, text field can be added only inside the list as a second or third stage.
Tip- Use drag-and-drop to re-order custom fields in the structure.
- In case of long list of available custom fields, use search box.
NoteAvailable custom fields list displays only these custom field types: checkboxes, radio buttons and text.
- When the structure is ready, click Save.
Result
A multilevel structure is created and added to the list.

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