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Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

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Release notes
Last updated Jan 4, 2019

Build a multilevel structure

Info

Starting from version 6.10.0 this feature is deprecated. If you’ve never used it, you won’t see it in the global settings. However, if you already have a Multilevel Structure configured on your Jira instance, it will remain unchanged.

Warning

Before you start, log in as a user with the Jira Administrators global permission.

Note
  • Remember to add the fields to the issue screen and to the request type.
  • To check your settings, go to:
    Project Settings > Request Types > Edit fields > Add a field.
Info

For more information on adding a custom field, see official Atlassian documentation.

Steps

To set configuration:

  1. Go to Jira Administration > Add-ons.
  2. Select Multilevel structure from the menu in the Extension for Jira Service Management section.
  3. Click Add new structure.
    Creating a Multilevel Structure with Extension for Jira Service Management by adding a new structure
    Creating a Multilevel Structure with Extension for Jira Service Management
    Create/Edit Multilevel Structure screen is displayed.
  4. In the Context section select Project and Request type for which the structure will be available.
    Creating a Multilevel Structure with Extension for Jira Service Management by selecting the project and request type
    Creating a Multilevel Structure with Extension for Jira Service Management
    Tip

    It is possible to select more than one request type and create structure up to four levels.

  5. Select custom field from the list in the Root custom field section. It will be the first level in the structure.
  6. Select custom fields from Available custom fields list and move them to the Root custom field section.
    Warning

    Remember, text field can be added only inside the list as a second or third stage.

    Tip
    • Use drag-and-drop to re-order custom fields in the structure.
    • In case of long list of available custom fields, use search box.
    Note

    Available custom fields list displays only these custom field types: checkboxes, radio buttons and text.

  7. When the structure is ready, click Save.
    Creating a Multilevel Structure with Extension for Jira Service Management by selecting the root custom field and other available custom fields
    Creating a Multilevel Structure with Extension for Jira Service Management

    Result
    A multilevel structure is created and added to the list.
    Creating a Multilevel Structure with Extension for Jira Service Management by adding a configuration to the list
    Creating a Multilevel Structure with Extension for Jira Service Management

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