Starting from version 6.10.0 this feature is deprecated. If you’ve never used it, you won’t see it in the global settings. However, if you already have a Multilevel Structure configured on your Jira instance, it will remain unchanged.
Warning
Before you start, log in as a user with the Jira Administrators global permission.
Note
Remember to add the fields to the issue screen and to the request type.
To check your settings, go to: Project Settings > Request Types > Edit fields > Add a field.
Select Multilevel structure from the menu in the Extension for Jira Service Management section.
Click Add new structure. Extension for Jira Service Management - Multilevel structure configurationCreate/Edit Multilevel Structure screen is displayed.
In the Context section select Project and Request type for which the structure will be available. Extension for Jira Service Management - Multilevel structure configuration
Tip
It is possible to select more than one request type and create structure up to four levels.
Select custom field from the list in the Root custom field section. It will be the first level in the structure.
Select custom fields from Available custom fields list and move them to the Root custom field section.
Warning
Remember, text field can be added only inside the list as a second or third stage.
Tip
Use drag-and-drop to re-order custom fields in the structure.
In case of long list of available custom fields, use search box.
Note
Available custom fields list displays only these custom field types: checkboxes, radio buttons and text.
When the structure is ready, click Save. Creating a Multilevel Structure with Extension for Jira Service Management
Result
A multilevel structure is created and added to the list.
Creating a Multilevel Structure with Extension for Jira Service Management
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