- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Visibility
- Request Types visibility
- Fields visibility
- Customer Portal visibility
- Options visibility
- Requirements visibility
- SLAs visibility
- Java API
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Links
- Export list
- Split column
- Request details view
- Additional fields
- Additional options
- Compatibility
- Configuration Manager
Last updated Jan 4, 2019
Configuration
This page provides basic information on creating a multilevel structure.
Warning
The Multilevel structure feature is deprecated and no longer supported. It’s unavailable for the users of Extension for Jira Service Management version 6.10.0 and higher.
A Multilevel structure is available in global settings, that means it is not visible under the Project Administration. To create a structure, firstly add appropriate custom fields to Jira. Afterwards, the structure must be built in the configuration section.
To read step-by-step procedures about these actions, read chapters listed below:
- Creating custom fields: Describes first configuration steps of needed custom fields.
- Building a multilevel structure: Describes process of creating a structure.
- Configuring a multilevel structure: Describes configuration of multilevel structure.
