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Extension for Jira Service Management
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Extension for Jira Service Management

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Last updated Jan 4, 2019

Create custom fields

Warning

The Multilevel structure feature is deprecated and no longer supported. It’s unavailable for the users of Extension for Jira Service Management version 6.10.0 and higher.

A Multilevel structure can be built using three types of custom fields: checkboxes, radio buttons and text. Text field must be embedded in the structure - it cannot be at the first level.

Note
  • Remember to add the fields to the issue screen and to the request type.
  • To check your settings, go to:
    Project Settings > Request Types > Edit fields > Add a field.
Info

For more information on adding a custom field, see official Atlassian documentation.

Adding a new custom field

Steps

Info
Before you start, log in as a user with the Jira Administrators global permission.

To create custom field in Jira:

  1. Go to Jira Administration > Issues.

  2. Select Custom fields from the menu in the Fields section.

  3. Click Add custom field.

  4. Depending on the type of custom fields, select:

    • Radio Buttons in the Standard section.
      Extension for Jira Service Management - Radio button custom field in Multilevel structure
      Extension for Jira Service Management - Radio button custom field in Multilevel structure
    • Checkboxes in the Standard section.
      Extension for Jira Service Management - Checkbox custom field in Multilevel structure
      Extension for Jira Service Management - Checkbox custom field in Multilevel structure
    • Text Field in the Standard section.
      Extension for Jira Service Management - Text field custom field in Multilevel structure
      Extension for Jira Service Management - Text field custom field in Multilevel structure
  5. Click Next.

  6. Configure the selection criteria for the field.

    Enter Name for this custom field. For example: Select hardware or Features.
    Enter Options which are the values from which a user can choose.

    Tip

    Use drag-and-drop to re-order options in the list.

    • Radio Buttons
      Extension for Jira Service Management - Radio button custom field in Multilevel structure
      Extension for Jira Service Management - Radio button custom field in Multilevel structure
    • Checkboxes
      Extension for Jira Service Management - Checkbox custom field in Multilevel structure
      Extension for Jira Service Management - Checkbox custom field in Multilevel structure
    • Text Field
      Extension for Jira Service Management - Text field custom field in Multilevel structure
      Extension for Jira Service Management - Text field custom field in Multilevel structure
  7. Click Create.

  8. Select the checkboxes of the screens on which this custom field will be displayed.

  9. Click Update.

Result

A new custom field is added.

Configure a custom field

Steps

To configure a custom field:

  1. Go to Jira Administration > Issues.
  2. Select Custom fields from the menu in the Fields section.
  3. Go to custom field created in Adding a new custom field.
  4. Select Configure.
    Extension for Jira Service Management - Multilevel structure configuration
    Extension for Jira Service Management - Multilevel structure configuration
    Configure Custom Field screen is displayed.
  5. Select Edit options.
    Extension for Jira Service Management - Multilevel structure configuration
    Extension for Jira Service Management - Multilevel structure configuration
    Edit Options for Custom Field is displayed.
  6. Do the following:
    • Re-order options in the list by clicking arrows.
    • Take action: edit, delete or disable the option.
    • Add new option by entering name in Add value field and clicking Add.
  7. Click Done.
    Extension for Jira Service Management - Multilevel structure configuration
    Extension for Jira Service Management - Multilevel structure configuration

Result

Selected custom field is configured.

Need help?

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