- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Visibility
- Request Types visibility
- Fields visibility
- Customer Portal visibility
- Options visibility
- Requirements visibility
- SLAs visibility
- Java API
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Links
- Export list
- Split column
- Request details view
- Additional fields
- Additional options
- Compatibility
- Configuration Manager
Create custom fields
The Multilevel structure feature is deprecated and no longer supported. It’s unavailable for the users of Extension for Jira Service Management version 6.10.0 and higher.
A Multilevel structure can be built using three types of custom fields: checkboxes, radio buttons and text. Text field must be embedded in the structure - it cannot be at the first level.
- Remember to add the fields to the issue screen and to the request type.
- To check your settings, go to:
Project Settings > Request Types > Edit fields > Add a field.
For more information on adding a custom field, see official Atlassian documentation.
Adding a new custom field
Steps
To create custom field in Jira:
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Go to Jira Administration > Issues.
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Select Custom fields from the menu in the Fields section.
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Click Add custom field.
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Depending on the type of custom fields, select:
- Radio Buttons in the Standard section.
- Checkboxes in the Standard section.
- Text Field in the Standard section.
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Click Next.
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Configure the selection criteria for the field.
Enter Name for this custom field. For example: Select hardware or Features.
Enter Options which are the values from which a user can choose.
TipUse drag-and-drop to re-order options in the list.
- Radio Buttons
- Checkboxes
- Text Field
- Radio Buttons
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Click Create.
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Select the checkboxes of the screens on which this custom field will be displayed.
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Click Update.
Result
A new custom field is added.
Configure a custom field
Steps
To configure a custom field:
- Go to Jira Administration > Issues.
- Select Custom fields from the menu in the Fields section.
- Go to custom field created in Adding a new custom field.
- Select Configure.
Configure Custom Field screen is displayed. - Select Edit options.
Edit Options for Custom Field is displayed. - Do the following:
- Re-order options in the list by clicking arrows.
- Take action: edit, delete or disable the option.
- Add new option by entering name in Add value field and clicking Add.
- Click Done.
Result
Selected custom field is configured.
If you can’t find the answer you need in our documentation, raise a support request*.
- Include as much information as possible to help our support team resolve your issue faster.