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Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

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Server/Data Center

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Last updated Jan 4, 2019

Create custom fields

Info

Starting from version 6.10.0 this feature is deprecated. If you’ve never used it, you won’t see it in the global settings. However, if you already have a Multilevel Structure configured on your Jira instance, it will remain unchanged.

A Multilevel structure can be built using three types of custom fields: checkboxes, radio buttons and text. Text field must be embedded in the structure - it cannot be at the first level.

Warning
Before you start, log in as a user with the Jira Administrators global permission.
Note
  • Remember to add the fields to the issue screen and to the request type.
  • To check your settings, go to:
    Project Settings > Request Types > Edit fields > Add a field.
Info

For more information on adding a custom field, see official Atlassian documentation.

Adding a new custom field

Steps

To create custom field in Jira:

  1. Go to Jira Administration > Issues.

  2. Select Custom fields from the menu in the Fields section.

  3. Click Add custom field.

  4. Depending on the type of custom fields, select:

    • Radio Buttons in the Standard section.
      Creating a Multilevel Structure with Extension for Jira Service Management by adding Radio Buttons custom fields
      Creating a Multilevel Structure with Extension for Jira Service Management by adding Radio Buttons custom fields
    • Checkboxes in the Standard section.
      Creating a Multilevel Structure with Extension for Jira Service Management by adding Checkboxes custom fields
      Creating a Multilevel Structure with Extension for Jira Service Management by adding Checkboxes custom fields
    • Text Field in the Standard section.
      Creating a Multilevel Structure with Extension for Jira Service Management by adding Text Field custom fields
      Creating a Multilevel Structure with Extension for Jira Service Management by adding Text Field custom fields
  5. Click Next.

  6. Configure the selection criteria for the field.

    Enter Name for this custom field. For example: Select hardware or Features.
    Enter Options which are the values from which a user can choose.

    Tip

    Use drag-and-drop to re-order options in the list.

    • Radio Buttons
      Creating a Multilevel Structure with Extension for Jira Service Management by configuring Radio Buttons custom fields
      Creating a Multilevel Structure with Extension for Jira Service Management by configuring Radio Buttons custom fields
    • Checkboxes
      Creating a Multilevel Structure with Extension for Jira Service Management by configuring Checkboxes custom fields
      Creating a Multilevel Structure with Extension for Jira Service Management by configuring Checkboxes custom fields
    • Text Field
      Creating a Multilevel Structure with Extension for Jira Service Management by configuring Text Field custom fields
      Creating a Multilevel Structure with Extension for Jira Service Management by configuring Text Field custom fields
  7. Click Create.

  8. Select the checkboxes of the screens on which this custom field will be displayed.

  9. Click Update.

Result

A new custom field is added.

Configure a custom field

Steps

To configure a custom field:

  1. Go to Jira Administration > Issues.
  2. Select Custom fields from the menu in the Fields section.
  3. Go to custom field created in Adding a new custom field.
  4. Select Configure.
    Creating a Multilevel Structure with Extension for Jira Service Management by configuring custom fields
    Creating a Multilevel Structure with Extension for Jira Service Management
    Configure Custom Field screen is displayed.
  5. Select Edit options.
    Creating a Multilevel Structure with Extension for Jira Service Management by editing options of custom fields
    Creating a Multilevel Structure with Extension for Jira Service Management
    Edit Options for Custom Field is displayed.
  6. Do the following:
    • Re-order options in the list by clicking arrows.
    • Take action: edit, delete or disable the option.
    • Add new option by entering name in Add value field and clicking Add.
  7. Click Done.
    Creating a Multilevel Structure with Extension for Jira Service Management by editing options of custom fields
    Creating a Multilevel Structure with Extension for Jira Service Management

Result

Selected custom field is configured.

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