Learn how to remove the None option from selected fields on the Customer Portal.
Info
The Remove None feature can be used only with the following custom field types: Radio Buttons and Select List (single choice).
Before you start configuration, remember to add the fields to the relevant issue screen and request type. To check your current settings, go to: Project Settings > Request Types > Edit fields > Add a field.
Steps
To set the Remove None configuration:
Choose Projects at the top of the screen and select the service project you want to configure.
Accessing configuration of Remove None with Extension for Jira Service Management on the Customer Portal
From the service project sidebar, select Project settings > General in the Extension for Jira Service Management section.
Go to the Remove None section and select fields for which the None option shouldn’t be displayed. Use only the Radio Buttons and Select List (single choice) custom field types.
Setting Remove None with Extension for Jira Service Management on the Customer Portal
Warning
For the Remove None feature to work, the selected fields must be set on the request form as optional. To make a field optional, go to Project settings and use the Request types configuration.
Result
The None option is removed from the selected fields. Also, the label "(optional)" on the related request forms is removed.
Info
For the fields with removed None option, by accessing the request form the users automatically see the first option from the top as selected.
Request type with the Remove None option - Extension for Jira Service Management on the Customer Portal
Example
By default, by adding a custom field to the particular request type, when accessing the Customer Portal, you’ll see the None option on the request form.
The None option visible
If you’ve used the Remove None functionality in the General settings of the app, the None option isn’t displayed on the request form visible to the Customer Portal users.
The None option removed
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