- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Bundled Fields Overview
- Adding Bundled Fields
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Visibility
- Request Types visibility
- Fields visibility
- Customer Portal visibility
- Options visibility
- Requirements visibility
- SLAs visibility
- Java API
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Links
- Export list
- Split column
- Request details view
- Additional fields
- Additional options
- Compatibility
- Configuration Manager
Remove None
Learn how to remove the None option from selected fields on the Customer Portal.
- The Remove None feature can be used only with the custom fields of Radio Buttons type.
- Before you start configuration, remember to add the fields to the relevant issue screen and request type. To check your current settings, go to: Project Settings > Request Types > Edit fields > Add a field.
Steps
To set the Remove None configuration:
- Choose Projects at the top of the screen and select the service project you want to configure.
- From the service project sidebar, select Project settings > General in the Extension for Jira Service Management section.
- Go to the Remove None section and select fields for which the None option shouldn’t be displayed. Use only the Radio Buttons custom field type.
For the Remove None feature to work, the selected fields must be set on the request form as optional. To make a field optional, go to Project settings and use the Request types configuration.
Result
The None option is removed from the selected fields. Also, the label "(optional)" on the related request forms is removed.
For the fields with removed None option, by accessing the request form the users automatically see the first option from the top as selected.
Example
By default, by adding a custom field to the particular request type, when accessing the Customer Portal, you’ll see the None option on the request form.
If you’ve used the Remove None functionality in the General settings of the app, the None option isn’t displayed on the request form visible to the Customer Portal users.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
