Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

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FAQ
Release notes
Last updated Jan 4, 2019

Remove None

This section provides information on how to remove None option from selected fields on the Customer Portal.

Note
  • The Remove none feature supports three types of custom fields: select, cascading select and radio buttons.
  • Remember to add the fields to the issue screen and to the request type.
  • To check your settings, go to: Project Settings > Request Types > Edit fields > Add a field.
Warning

If you want to use the Remove None feature, the added fields must be optional. You can set it in the Request Types configuration.

Steps

To set configuration:

  1. Choose Projects at the top of the screen.
  2. Choose the service project you want to configure.
  3. From service project sidebar, select Project settings > General in the Extension for Jira Service Management section.
  4. Go to the Remove None section.
  5. Select fields for which the None option will not be displayed (select, cascading select or radio buttons).
Setting Remove None with Extension for Jira Service Management on the Customer Portal by adding specific fields
Setting Remove None with Extension for Jira Service Management on the Customer Portal

Result

A None option is removed from selected field. A label "(optional)" next to this field is also removed.

Example

Note

If you select the Remove None option in your settings, the None option will not be displayed on the list on the Customer Portal.

To check how Remove None option works, create a new request.

Example with no Remove None option:

Now you can create Jira Service Management requests
Now you can create Jira Service Management requests

Example with Remove None option:

Now you can create Jira Service Management requests
Now you can create Jira Service Management requests

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