Remove Optional

This section provides information on how to remove Optional label from selected fields.

Note

Remember to add the fields to the issue screen and to the request type.
To check your settings, go to:
Project Settings > Request Types > Edit fields > Add a field.

To set configuration:

Choose Projects at the top of the screen.
Choose the service project you want to configure.
From service project sidebar, select Project settings > General in the Extension for Jira Service Management section.
Go to the Remove Optional section.
Select field(s) for which the Optional label won’t be displayed.

Setting Remove Optional with Extension for Jira Service Management on the Customer Portal by adding specific fields

The Optional label is removed from selected field.

Warning

You can remove Optional label only from optional field.
Remember, after removing this label, field is still optional.

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