Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

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FAQ
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Last updated Jan 4, 2019

Remove Optional

This section provides information on how to remove Optional label from selected fields.

Note
  • Remember to add the fields to the issue screen and to the request type.
  • To check your settings, go to:
    Project Settings > Request Types > Edit fields > Add a field.

Steps

To set configuration:

  1. Choose Projects at the top of the screen.
  2. Choose the service project you want to configure.
  3. From service project sidebar, select Project settings > General in the Extension for Jira Service Management section.
  4. Go to the Remove Optional section.
  5. Select field(s) for which the Optional label won’t be displayed.
    Setting Remove Optional with Extension for Jira Service Management on the Customer Portal by adding specific fields
    Setting Remove Optional with Extension for Jira Service Management on the Customer Portal by adding specific fields

Result

The Optional label is removed from selected field.

Now you can create Jira Service Management requests on the Customer Portal with Remove Optional configuration
Now you can create Jira Service Management requests on the Customer Portal with Remove Optional configuration
Warning

You can remove Optional label only from optional field.
Remember, after removing this label, field is still optional.

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