Apps documentation

Extension for Jira Service Management

Cloud Data Center

Documentation

FAQ

Release notes

Migration path

Integration

Apps documentation

Extension for Jira Service Management

Cloud Data Center

Documentation

FAQ

Release notes

Migration path

Integration

Introduction
- About
- Get started

Bundled Fields

Dynamic Forms
- Dynamic Forms
- Supported fields

Visibility

Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal

User Synchronization
- Organizations and Groups Synchronization

Issue View

Customer Portal

Request Form

Request details view
- Additional fields
- Additional options

Articles & Videos

Last updated Sep 26, 2023

Additional options

Extension for Jira Service Management offers additional options related to Request Details View on the Customer Portal.

This section provides information about the following functionalities:

Export Request: Allows you to export selected requests to the .DOC files.
Hide Remove Participants: Serves for restricting access to removing participants from selected request types.
Show organizations to share with: Enables you to determine organizations which can be included in the requests sharing option.

Additional reading

How to improve your customer’s journey through Jira Service Management Server, pt. 3: Request Detail View