- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Visibility
- Request Types visibility
- Fields visibility
- Customer Portal visibility
- Options visibility
- Requirements visibility
- SLAs visibility
- Java API
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Links
- Export list
- Split column
- Request details view
- Additional fields
- Additional options
- Compatibility
- Configuration Manager
Last updated Jan 4, 2019
Fields visibility
This section provides information on displaying additional information on the Request Details View on the Customer Portal, such as an assignee, SLAs, and more.
This section provides information about useful functions to improve your work on the Customer Portal:
- Show Assignee: Allows to show assignee in the request.
- Show Attachments: Allows to show attachments panel in the request.
- Show issue date: Allows to show issue dates in selected request types.
- Show SLAs: Allows to set a condition for SLA that it will be visible only for selected groups.
- Issue Links: Allows to present issues linked to the current issues.
