- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Bundled Fields Overview
- Adding Bundled Fields
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Visibility
- Request Types visibility
- Fields visibility
- Customer Portal visibility
- Options visibility
- Requirements visibility
- SLAs visibility
- Java API
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Links
- Export list
- Split column
- Request details view
- Additional fields
- Additional options
- Compatibility
- Configuration Manager
Last updated Aug 7, 2024
Additional custom fields
Extension for Jira Service Management app offers three additional custom fields which you can add to request form on the Customer Portal.
This section provides information about three custom fields provided by the app:
- **Deviniti [Extension] - Request Participants**: Allows to add request participants to the request types on the Customer Portal.
- **Deviniti [Extension] - Organizations**: Allows to add organizations to the request types on the Customer Portal.
- **Deviniti [Extension] - Rich Text**: Allows to add text and edit its formatting, style, and size on the Customer Portal. In addition, you can create lists and embed links, quotes, or code snippets.
Warning
With the release of Jira Service Management 10.0 the fields marked as deprecated will be removed:
- Customer Request Type
- Organizations
- Request Participants
That’s why using the functionalities related to the mentioned fields won’t be possible to all users.
