**Deviniti [Extension] - Rich Text**: Allows to add text and edit its formatting, style, and size on the Customer Portal. In addition, you can create lists and embed links, quotes, or code snippets.
Warning
With the release of Extension for Jira Service Management version 7.0 the fields marked as deprecated will be removed:
Customer Request Type
Organizations
Request Participants
That’s why using the functionalities related to the mentioned fields won’t be possible to all users.