This section provides information on how to define for which groups selected field will be visible in the request types on the Customer Portal.
Warning
This feature replaced a Hide field from view option which was available in the previous version in general setting in the global configuration.
Note
Remember to add the fields to the issue screen and to the request type.
To check your settings, go to: Project Settings > Request Types > Edit fields > Add a field.
Steps
To set configuration:
Choose Projects at the top of the screen.
Choose the service project you want to configure.
From service project sidebar, select Project settings > Visibility in the Extension for Jira Service Management section.
Go to the Fields section.
Click Add. Extension for Jira Service Management - Fields visibility on the Customer Portal
The Add Field Visibility screen is displayed.
Configure the following:
Request type: Select the request type for which this configuration will be applied on the Customer Portal.
Field: Select the field from the list.
Hide for all: Set the state of switch to on to hide selected fields for all users.
Warning
Selected field will be hidden only on the Create issue screen on the Customer Portal. When the agent fills the field in Jira, it automatically becomes visible also for the customer on the request details view. The customer is not allowed to fill the field himself on the request form, he only sees the field after it’s given a value by the agent.
Groups: Pick group(s) for which selected field will be visible. You can restrict field on the Customer Portal for selected user groups but note that after submitting the ticket, its details will be visible on the issue in Jira for all users which have permission to browse the project.
Note
To add a new group, go to Jira Administration > User management > Groups, enter name of the group and click Add.
Click Save. Setting Fields visibility with Extension for Jira Service Management on the request form on the Customer Portal
Result
A field is added to the list. Extension for Jira Service Management - Fields visibility on the Customer Portal
Note
Options for editing or deleting configuration are at the right of the table. Click the pencil icon to edit selected parameter or the trash icon to remove selected request type.
Example
To check how Fields Visibility option works:
Create the new request:
Request type: Request new hardware
Added field to the request type: Hardware
Groups for which this field (Hardware) will be visible: jira-support
Jira-support group can see the Hardware custom field:
Extension for Jira Service Management - Fields visibility on the Customer Portal
Other groups cannot see the Hardware custom field:
Extension for Jira Service Management - Fields visibility on the Customer Portal
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