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Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

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Server/Data Center

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Last updated Jan 4, 2019

Organizations

This section provides information on how to use the Organizations custom field on the Customer Portal.

Warning
This feature is deprecated and will be removed from version 8.0.

Organizations is a hidden custom field with preset values. You can add this field to the specific request type and it will be automatically added to created requests, belonging to this request type. You can choose organizations in Jira Service Management on the create/edit/transition screen.

Warning

Before you start, log in as a user with the Jira Administrators global permission.

Note
  • Remember to add the field to the issue screen and to the request type.
  • To check your settings, go to:
    Project Settings > Request Types > Edit fields > Add a field.
Info

For more information on adding a custom field, see official Atlassian documentation.

Steps

To create custom field in Jira:

  1. Go to Jira Administration > Issues > Custom Fields.
  2. Click Add custom field at the right side of the screen.
  3. Choose Deviniti [Extension] - Organizations and click Next.
    Adding Organizations field on the Customer Portal with Extension for Jira Service Management by selecting a field from the list
    Adding Organizations field on the Customer Portal with Extension for Jira Service Management

    The Configure ‘Deviniti [Extension] - Organizations’ Field box appears.
  4. Configure the selection criteria for the field:
    Enter Name for this custom field. For example: Add Organizations.
    You can fill in Description field if you want.
  5. Click Create.
    Creating Organizations field on the Customer Portal with Extension for Jira Service Management by adding a name and description
    Creating Organizations field on the Customer Portal with Extension for Jira Service Management by adding a name and description
  6. Select the checkboxes of the screens on which this custom field will be displayed.
  7. Click Update.
    Creating Organizations field on the Customer Portal with Extension for Jira Service Management by associating this field to screens
    Creating Organizations field on the Customer Portal with Extension for Jira Service Management by associating this field to screens

Result

A new custom field is added.

Next steps

  1. Choose Projects at the top of the screen.
  2. Choose the service project you want to configure.
  3. From service project sidebar, select Project settings > Request Types.
  4. Choose the request type and click Edit fields.
  5. Go to the Hidden fields with preset values section.
  6. Go to the added field (for example: Add Organizations), click Edit value and choose organization(s).
  7. Click Set.
Creating Organizations field on the Customer Portal with Extension for Jira Service Management by adding specific organizations
Creating Organizations field on the Customer Portal with Extension for Jira Service Management by adding specific organizations

Now you can create a request with the added field.

Example

Note
  • Organizations is a hidden field and you cannot see it in the request form, but it is visible in the request details view.
  • You can remove added organization by clicking Remove option
Now you can see added Organizations field on the Customer Portal with Extension for Jira Service Management in the request details view
Now you can see added Organizations field on the Customer Portal with Extension for Jira Service Management in the request details view

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