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Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

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Last updated Jan 4, 2019

Request Types visibility

This section provides information on how to define for whom the selected request types should be visible on the Customer Portal.

Steps

To set configuration:

  1. Choose Projects at the top of the screen.
  2. Choose the service project you want to configure.
  3. From service project sidebar select Project settings > Visibility in the Extension for Jira Service Management section.
  4. Go to the Request Types section.
  5. Click Add.
    Setting Request Types visibility with Extension for Jira Service Management on the Customer Portal
    Setting Request Types visibility with Extension for Jira Service Management on the Customer Portal
    Add Request Type Visibility screen is displayed.
  6. Configure the following:
    • Request type: Select the request type(s) on the Customer Portal.
    • Groups: Pick group(s) for which selected request type(s) will be visible.
      Note

      To add a new group, go to Jira Administration > User management > Groups, enter a name of the group and click Add.

  7. Click Save.
    Setting Request Types visibility with Extension for Jira Service Management on the Customer Portal by adding a request type and groups
    Setting Request Types visibility with Extension for Jira Service Management on the Customer Portal by adding a request type and groups

Result

The request type for selected groups is added to the list.

Note

Options for editing or deleting configuration are at the right of the table. Click the pencil icon to edit selected parameter or the trash icon to remove selected request type.

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