Learn how to define the visibility of selected request types for different Customer Portal users.
With Visibility you can configure functionalities which are related to the Customer Portal requests that can be displayed only to select users who are formed in user groups. The Request Types tab allows you to choose particular request types that should be visible only to selected user groups.
To configure the functionality which allows for displaying a particular request type only to selected user groups, follow the below steps.
You can add a new group of users by accessing Jira Administration > User management > Groups. Once you access the configuration, enter a name for your new group and click Add.
Your Request Types configuration is added. On the Customer Portal the selected request types are visible only to the chosen user groups.
It’s possible to edit or delete your configuration any time by using Actions. Click the Pen icon to edit a particular configuration of Request Types or use the Bin icon to delete the configuration.
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