This section provides information on how to choose which fields in certain request types will be required for selected groups.
Note
A Requirement Visibility option works with optional fields (not required).
Remember to add the fields to the issue screen and to the request type.
To check your settings, go to: Project Settings > Request Types > Edit fields > Add a field.
Steps
To set configuration:
Choose Projects at the top of the screen.
Choose the service project you want to configure.
From service project sidebar, select Project settings > Visibility in the Extension for Jira Service Management section.
Go to the Requirements section.
Click Add. Setting required fields on the Jira Service Management form on the Customer Portal
The Add Requirement Visibility dialog box appears.
Configure the following:
Request type: Select the request type for which this configuration will be applied on the Customer Portal.
Field: Select the field from the list.
Groups: Pick group(s) for which selected field will be required.
Click Save. Setting required fields on the Jira Service Management form on the Customer Portal
Result
A field is added to the list. Setting required fields on the Jira Service Management form on the Customer Portal
Note
Options for editing or deleting configuration are at the right of the table. Click the pencil icon to edit or the trash icon to remove selected configuration.
Example
To check how Required fields option works:
Create a new request:
Request type: New employee
Added field to the request type: Description
Groups for which this field (Description) will be required: jira-servicedesk-users
For Jira-servicedesk-users group the Description field is required:
Now you can create Jira Service Management requests with required fields configuration
For other groups the Description field is optional: Now you can create Jira Service Management requests with optional fields configuration
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