Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

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FAQ
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Last updated Jan 4, 2019

Required fields

This section provides information on how to choose which fields in certain request types will be required for selected groups.

Note
  • A Requirement Visibility option works with optional fields (not required).
  • Remember to add the fields to the issue screen and to the request type.
  • To check your settings, go to:
    Project Settings > Request Types > Edit fields > Add a field.

Steps

To set configuration:

  1. Choose Projects at the top of the screen.
  2. Choose the service project you want to configure.
  3. From service project sidebar, select Project settings > Visibility in the Extension for Jira Service Management section.
  4. Go to the Requirements section.
  5. Click Add.
    Setting required fields with Extension for Jira Service Management on the request form on the Customer Portal
    Setting required fields with Extension for Jira Service Management on the request form on the Customer Portal

    The Add Requirement Visibility dialog box appears.
  6. Configure the following:
    • Request type: Select the request type for which this configuration will be applied on the Customer Portal.
    • Field: Select the field from the list.
    • Groups: Pick group(s) for which selected field will be required.
  7. Click Save.
    Setting required fields with Extension for Jira Service Management on the request form on the Customer Portal by adding a request type, fields and groups
    Setting required fields with Extension for Jira Service Management on the request form on the Customer Portal

Result

A field is added to the list.

Setting required fields with Extension for Jira Service Management on the request form on the Customer Portal by adding a configuration to the list
Setting required fields with Extension for Jira Service Management on the request form on the Customer Portal

Note

Options for editing or deleting configuration are at the right of the table. Click the pencil icon to edit or the trash icon to remove selected configuration.

Example

To check how Required fields option works:

Create a new request:

  • Request type: New employee
  • Added field to the request type: Description
  • Groups for which this field (Description) will be required: jira-servicedesk-users

For Jira-servicedesk-users group the Description field is required:

Now you can create Jira Service Management requests with required fields configuration
Now you can create Jira Service Management requests with required fields configuration

For other groups the Description field is optional:

Now you can create Jira Service Management requests with optional fields configuration
Now you can create Jira Service Management requests with optional fields configuration

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