Learn about the Data Center and Cloud hosting options of the app.
At this time it’s not possible to migrate your app data and configurations while migrating from Data Center to Cloud, as there is no dedicated migration path for our apps.
While Extension for Jira Service Management Data Center and Cloud offer similar features, there are several differences when it comes to their configuration. Learn about how the apps differ by checking the overview tables below.
Feature | Extension for Jira Service Management Data Center | Extension for Jira Service Management Cloud |
---|---|---|
Dynamic Forms | ||
Show Assignee | ||
Show Attachments | ||
Show SLAs | ||
Show Related Issues | ||
Bundled Fields | ||
User Synchronization | ||
Customer Portal Visibility | ||
Request Types Visibility | ||
Fields Visibility |
The Customer portal visibility and Request types visibility features are missing for Cloud due to the known limitation: currently there’s no necessary API available to control which groups different request types and portals should be visible to.
If you wish to use the features related to Customer portal visibility and Request types visibility you can navigate to the Compatibility section and learn more about the Theme Extension app which can be used with Extension for Jira Service Management Cloud.
Feature | Extension for Jira Service Management Data Center | Extension for Jira Service Management Cloud |
---|---|---|
Dynamic Forms | Configured in General Settings and Project Settings. Dynamic relations between fields can be set by adding related fields to the root field. Every related field can be marked as Required. All fields have to be added to the proper screen and request type. Supported fields |
Configured in Project Settings. Relations between fields can be built with Conditions. Additional validation rules can be set using Validators. Configuration resembles request type settings. The app enables you to directly display fields on the form. Supported fields |
Show Assignee | Configured in General Settings | Configured in Request details extension |
Show Attachments | Configured in General Settings | Configured in Request details extension |
Show SLAs | Configured in Visibility Settings | Configured in Request details extension |
Show Related Issues | Configured in Visibility Settings | Configured in Request details extension |
Bundled Fields | Configured globally | Configured globally. In order to work, Bundled Fields should be added to the selected issue types in Issue view extension section. |
Fields Visibility | Configured in Visibility Settings | Configured in Customer form extension. By configuring conditions for selected fields you can define whether a field is displayed in a request form based on user input in previous fields of the same request form. |
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