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Extension for Jira Service Desk

Jira Server
HOSTING
Last updated Jan 4, 2019

Show Assignee

This section provides information on how to show assignee in the request on the Customer Portal.

Steps

To set configuration:

  1. Choose Projects at the top of the screen.
  2. Choose the service desk project you want to configure.
  3. From service desk project sidebar, select Project settings > Visibility in the Extension for Jira Service Desk section.
  4. Go to the Show Assignee section.
  5. Set the state of Show assignee switch to on.
  6. Select statuses for which assignee should be displayed.

Setting Show Assignee in the request detail view on the Customer Portal with Extension for Jira Service Desk by adding specific statuses
Setting Show Assignee in the request detail view on the Customer Portal with Extension for Jira Service Desk
Note

If you do not choose any status, the Assignee will be shown in every request on the Customer Portal.

Result

The Assignee is shown in the request with selected statuses on the Customer Portal.

Next steps

  1. Go to Customer channels.
  2. Click Visit the portal or copy and paste a link into a browser address bar.
  3. Create a request.
  4. Check if Assignee is displayed on the right panel of the issue on the Customer Portal.

Now you can create Jira Service Desk requests with Show Assignee configuration
Now you can create Jira Service Desk requests with Show Assignee configuration

Need help?

If you can’t find the answer you need in our documentation, raise a support request*.

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