- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Visibility of Customer Portal
- Java API visibility
- Request Types
- Links
- Request Form
- Additional custom fields
- Fields visibility
- Fields requirements
- Options visibility
- Additional options
- Request detail view
- Fields visibility
- Additional options
- My requests list
- Export list
- Show SLAs
- Configuration Manager Compatibility
- Introduction
Last updated Jan 4, 2019
Show Assignee
This section provides information on how to show assignee in the request on the Customer Portal.
Steps
To set configuration:
- Choose Projects at the top of the screen.
- Choose the service project you want to configure.
- From service project sidebar, select Project settings > Visibility in the Extension for Jira Service Management section.
- Go to the Show Assignee section.
- Set the state of Show assignee switch to on.
- Select statuses for which assignee should be displayed.
Note
If you do not choose any status, the Assignee will be shown in every request on the Customer Portal.
Result
The Assignee is shown in the request with selected statuses on the Customer Portal.
Next steps
- Go to Customer channels.
- Click Visit the portal or copy and paste a link into a browser address bar.
- Create a request.
- Check if Assignee is displayed on the right panel of the issue on the Customer Portal.
Need help?
If you can’t find the answer you need in our documentation, raise a support request*.
- Include as much information as possible to help our support team resolve your issue faster.
