- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Visibility of Customer Portal
- Java API visibility
- Request Types
- Links
- Request Form
- Additional custom fields
- Fields visibility
- Fields requirements
- Options visibility
- Additional options
- Request detail view
- Fields visibility
- Additional options
- My requests list
- Export list
- Show SLAs
- Configuration Manager Compatibility
- Introduction
Show Attachments
This section provides information on how to show attachments panel in the request on the Customer Portal.
To check your settings, go to: Project Settings > Request Types > Edit fields > Add a field.
Steps
To set configuration:
- Choose Projects at the top of the screen.
- Choose the service project you want to configure.
- From service project sidebar, select Project settings > General in the Extension for Jira Service Management section.
- Go to the Show Attachments section.
- Set the state of Show attachments switch to on.

Result
An attachments panel is configured to display in the request on the Customer Portal.
Examples
To check how attachments panel works by adding attachments to the request form:
Steps
- Create a new request.
- Add the attachment: drag and drop file, paste screenshot or browse.
- Click Create.
Result
The attachments panel is displayed in the request details view on the Customer Portal.
To check how attachments panel works by adding attachments to the request details view:
Steps
- Create a new request.
- Go to the request details view.
- Add the attachment: drag and drop file, paste screenshot or browse.
- Click Add.
Result
The attachments panel is displayed in the request detail view on the Customer Portal.
To check how attachments panel works by adding attachments to the issue view:
Steps
- Go to the issue view.
- Drop file to attach or browse.
- Click Share with customer.
WarningRemember to click Share with customer if you want to make attachment visible on the Customer Portal. - Go to the request detail view.
Result
The attachments panel is displayed in the request detail view on the Customer Portal.
Next steps
- Click on the attachment to download it.
- Click Download all to download all attachments in the .ZIP file.
If no attachments are added to the issue (shared with customer) or to the request, the attachments panel will not appear on the Customer Portal.
If you can’t find the answer you need in our documentation, raise a support request*.
- Include as much information as possible to help our support team resolve your issue faster.