Show Attachments

This section provides information on how to show attachments panel in the request on the Customer Portal.

Steps

To set configuration:

1. Choose Projects at the top of the screen.
2. Choose the service project you want to configure.
3. From service project sidebar, select Project settings > General in the Extension for Jira Service Management section.
4. Go to the Show Attachments section.
5. Set the state of Show attachments switch to on.

Result

An attachments panel is configured to display in the request on the Customer Portal.

Examples

To check how attachments panel works by adding attachments to the request form:

Steps

1. Create a new request.
2. Add the attachment: drag and drop file, paste screenshot or browse.
3. Click Create.
   

   

Result

The attachments panel is displayed in the request details view on the Customer Portal.

To check how attachments panel works by adding attachments to the request details view:

Steps

1. Create a new request.
2. Go to the request details view.
3. Add the attachment: drag and drop file, paste screenshot or browse.
4. Click Add.
   

   

Result

The attachments panel is displayed in the request detail view on the Customer Portal.

To check how attachments panel works by adding attachments to the issue view:

Steps

1. Go to the issue view.
2. Drop file to attach or browse.
3. Click Share with customer.
   
   Warning

   Remember to click Share with customer if you want to make attachment visible on the Customer Portal.

   

4. Go to the request detail view.

Result

The attachments panel is displayed in the request detail view on the Customer Portal.

Next steps

• Click on the attachment to download it.
• Click Download all to download all attachments in the .ZIP file.

• Include as much information as possible to help our support team resolve your issue faster.