Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

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Last updated Jan 4, 2019

Show Attachments

This section provides information on how to show attachments panel in the request on the Customer Portal.

Note

To check your settings, go to: Project Settings > Request Types > Edit fields > Add a field.

Steps

To set configuration:

  1. Choose Projects at the top of the screen.
  2. Choose the service project you want to configure.
  3. From service project sidebar, select Project settings > General in the Extension for Jira Service Management section.
  4. Go to the Show Attachments section.
  5. Set the state of Show attachments switch to on.
Setting Show Attachments in the request details view on the Customer Portal with Extension for Jira Service Management
Setting Show Attachments in the request details view on the Customer Portal with Extension for Jira Service Management

Result

An attachments panel is configured to display in the request on the Customer Portal.

Examples

To check how attachments panel works by adding attachments to the request form:

Steps

  1. Create a new request.
  2. Add the attachment: drag and drop file, paste screenshot or browse.
  3. Click Create.
    Adding the attachment to the request form on the Customer Portal with Extension for Jira Service Management
    Adding the attachment to the request form on the Customer Portal with Extension for Jira Service Management

Result

The attachments panel is displayed in the request details view on the Customer Portal.

To check how attachments panel works by adding attachments to the request details view:

Steps

  1. Create a new request.
  2. Go to the request details view.
  3. Add the attachment: drag and drop file, paste screenshot or browse.
  4. Click Add.
    Adding the attachment to the request details view on the Customer Portal with Extension for Jira Service Management
    Adding the attachment to the request details view on the Customer Portal with Extension for Jira Service Management

Result

The attachments panel is displayed in the request detail view on the Customer Portal.

To check how attachments panel works by adding attachments to the issue view:

Steps

  1. Go to the issue view.
  2. Drop file to attach or browse.
  3. Click Share with customer.
    Warning
    Remember to click Share with customer if you want to make attachment visible on the Customer Portal.
    Adding the attachment to the issue view with Extension for Jira Service Management
    Adding the attachment to the issue view with Extension for Jira Service Management
  4. Go to the request detail view.

Result

The attachments panel is displayed in the request detail view on the Customer Portal.

Next steps

  • Click on the attachment to download it.
  • Click Download all to download all attachments in the .ZIP file.

Now you can create Jira Service Management requests with Show Attachments configuration in the request details view on the Customer Portal
Now you can create Jira Service Management requests with Show Attachments configuration in the request details view on the Customer Portal
Warning
If no attachments are added to the issue (shared with customer) or to the request, the attachments panel will not appear on the Customer Portal.

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