Learn about displaying the SLA panel in Request Details View.
The Extension app allows for configuring a panel with the chosen SLA metric which can be visible on the Customer Portal only for the selected user groups.
To read about setting the configuration for SLAs, go through the steps below.
To set configuration:
To add a new group, go to Jira Administration > User management > Groups, enter a name of the group and click Add group.
By leaving the Groups field empty, the SLA metric becomes visible for all users of the Customer Portal.
The SLAs configuration is added.
It’s possible to manage your configuration by using the Actions menu.
When the SLAs functionality is configured, you can display the set SLA metric to the selected user groups in Request Details View on the Customer Portal.
Due date is automatically updated for the currently logged user which means you won’t have problems with the time zone differences regarding service desk agents and customers.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
