Update SLA to date post function

This page provides information on Update SLA to date post function which allows to manage SLAs value.

The Extension for Jira Service Management app extends the Jira workflow capabilities with the following aspect of a transition’s behavior: Update SLA. It allows to change value of SLA, according to the date provided by Due Date and Satisfaction date fields and custom fields (types: date picker and date time picker).

Add post function

Steps

To add the Update SLA to date post function:

1. Go to the Post Functions section.
2. Click Add post function.
   

   

3. Select Deviniti [Extension for Jira Service Management] - Update SLA to date post function.
4. Click Add.
   

   

5. Select SLA metric. Remember to check if the selected SLA is added to your project.
6. Select the Date custom field. Available types are date picker and date time picker.
7. Select the amount of minutes the metrics should be rounded up to. For example, the value 1:02 will be rounded up to 1:10.
8. Click Add.

   

   
   
   Note

   • Options for editing or deleting configuration are at the right of the table.
   • The default SLA rounding is 10 minutes.
9. Hover over and use the arrow to move the post function to the bottom of the list.

   

   

10. Click Publish.
    

    

11. Confirm by clicking Publish once again. The dialog allows you to publish your draft and, optionally, save your original workflow as an inactive backup.

    

Result

The Update SLA to date post function is added.

Use Update SLA to date post function

To check if post function works:

1. Create a new issue with filled Due Date field (for example: 22/Jan/19).
   Counting from the day of creating issue to time to resolution: 4d 13h.
   Note

   Remember to select issue type defined in the workflow created above.

2. Change the status from In Progress to Pending.
3. Check the status of Time to resolution SLA.
   As you can see, the goal for this SLA is 8h, but due to using the post function, this value has been changed to 4d 13h (according to date from the Due Date field).