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Extension for Jira Service Desk

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Last updated Jan 4, 2019

Update SLA to date post function

This page provides information on Update SLA to date post function which allows to manage SLAs value.

Extension for Jira Service Desk app extends the Jira workflow capabilities with the following aspect of a transition’s behavior: Update SLA. It allows to change value of SLA, according to the date provided by Due Date and Satisfaction date fields and custom fields (types: date picker and date time picker).

Warning

Before you start, log in as a user with the Jira Administrators global permission.

Info

For information on adding a post function to a workflow’s transition, see Adding a post function.

Add post function

Steps

To add an Update SLA to date post function:

  1. Go to the Post Functions section.
  2. Click Add post function.
    Adding Update SLA to date post function with Extension for Jira Service Desk
    Adding Update SLA to date post function with Extension for Jira Service Desk
  3. Select Deviniti [Extension for Jira Service Desk] - Update SLA to date post function.
  4. Click Add.
    Creating Update SLA to date post function with Extension for Jira Service Desk by adding post function to transition
    Creating Update SLA to date post function with Extension for Jira Service Desk by adding post function to transition
  5. Set necessary parameters for the post function:
    • SLA metric: Select a metric.
      Check if selected SLA is added to your project.
    • Date custom field: Due Date, Satisfaction date fields or custom fields (types: date picker and date time picker).
  6. Click Add.
    Creating Update SLA to date post function with Extension for Jira Service Desk by adding SLA metric and date custom field
    Creating Update SLA to date post function with Extension for Jira Service Desk by adding SLA metric and date custom field
    Note
    • Options for editing or deleting configuration are at the right of the table.
    • Move the post function to the bottom of the list.
    Editing Update SLA to date post function with Extension for Jira Service Desk
    Editing Update SLA to date post function with Extension for Jira Service Desk
    Editing Update SLA to date post function with Extension for Jira Service Desk
    Editing Update SLA to date post function with Extension for Jira Service Desk
    7. Click Publish.
    Adding Update SLA to date post function with Extension for Jira Service Desk
    Adding Update SLA to date post function with Extension for Jira Service Desk
    8. When you are finished, click Publish. The dialog allows you to publish your draft and, optionally, save your original workflow as an inactive backup.
    Adding Update SLA to date post function with Extension for Jira Service Desk
    Adding Update SLA to date post function with Extension for Jira Service Desk

Result

The Update SLA to date post function is added.

Use Update SLA to date post function

To check if post function works:

  1. Create a new issue with filled Due Date field (for example: 22/Jan/19).
    Counting from the day of creating issue to time to resolution: 4d 13h.
    Note

    Remember to select issue type defined in the workflow created above.

  2. Change the status from In Progress to Pending.
  3. Check the status of Time to resolution SLA.
    As you can see, the goal for this SLA is 8h, but due to using the post function, this value has been changed to 4d 13h (according to date from the Due Date field).
    Now you can see how Update SLA to date post function works with Extension for Jira Service Desk in the issue view
    Now you can see how Update SLA to date post function works with Extension for Jira Service Desk in the issue view

    Now you can see how Update SLA to date post function works with Extension for Jira Service Desk in the issue view
    Now you can see how Update SLA to date post function works with Extension for Jira Service Desk in the issue view

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