How to improve your customer’s journey through Jira Service Desk? Check out our tutorial!

Extension for Jira Service Desk

Jira Server
HOSTING
Last updated Nov 21, 2018

Add customers to Jira groups

Steps

To add a new configuration:

  1. Go to Jira Administration > Add-ons.
  2. Select User synchronization from the menu in the Extension for Jira Service Desk section.
  3. Go to the Add customers to Jira groups tab.
  4. Configure the following:
    • Project: Select service desk project from which customers should be added to the Jira group.
    • Jira groups: Select to which Jira group users will be added.
  5. Click Add.
    Warning
    Remember that if you add customers to Jira groups, technically you create new users in Jira who use licenses.
    Note
    To synchronize users by schedule, set the state of switch to on. You can also synchronize users manually if necessary by clicking Sync now.

Result

A new configuration is added.

Note
Click the trash icon to remove selected configuration. To remove all configurations, click Remove all.

Need help?
If you can’t find the answer you need in our documentation, raise a support request*.
* Include as much information as possible to help our support team resolve your issue faster.