Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

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FAQ
Release notes
Last updated Jan 4, 2019

Add customers to Jira groups

This section provides information on how to add customers from service projects to Jira groups automatically.

Warning

Before you start, log in as a user with the Jira Administrators global permission.

Steps

To set configuration:

  1. Go to Jira Administration > Add-ons.

  2. Select User Synchronization from the menu in the Extension for Jira Service Management section.

  3. Go to the Add customers to Jira groups automatically section.

  4. Configure the following:

    • Project: Select service project from which customers should be added to the Jira group.
    • Jira group: Select to which Jira group users will be added.
  5. Click Add.

Adding customers to Jira groups automatically with Extension for Jira Service Management by selecting the project and Jira group
Adding customers to Jira groups automatically with Extension for Jira Service Management by selecting the project and group

Note
To synchronize users by schedule, set the state of switch to on. You can also synchronize users manually if necessary by clicking Sync now on the right side of the screen.
Warning
Remember, if you add customers to Jira groups, you create new users in Jira and thus, deducting from your license count.

Result

A new configuration is added.

Adding customers to Jira groups automatically with Extension for Jira Service Management by adding a configuration
Adding customers to Jira groups automatically with Extension for Jira Service Management by adding a configuration
Note
Click the trash icon to remove selected configuration. To remove all configurations, click Remove all.
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