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Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

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Server/Data Center

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Last updated Jan 4, 2019

Add customers to Jira groups

This section provides information on how to add customers from service projects to Jira groups automatically.

Warning

Before you start, log in as a user with the Jira Administrators global permission.

Steps

To set configuration:

  1. Go to Jira Administration > Manage apps.
  2. Select User Synchronization from the menu in the Extension for Jira Service Management section.
  3. Go to the Add customers to Jira groups automatically section.
  4. Configure the following:
    • Project: Select service project from which customers should be added to the Jira group.
    • Jira group: Select to which Jira group users will be added.
  5. Click Add.
    Add customers to Jira Service Management organizations and groups
    Add customers to Jira Service Management organizations and groups

Note
To synchronize users by schedule, set the state of switch to on. You can also synchronize users manually if necessary by clicking Sync now on the right side of the screen.
Warning
Remember, if you add customers to Jira groups, you create new users in Jira and thus, deducting from your license count.

Result

A new configuration is added.

Jira Service Management customers in organizations and groups
Jira Service Management customers in organizations and groups

Note
Click the trash icon to remove selected configuration. To remove all configurations, click Remove all.
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