Learn about adding users from service projects to Jira groups automatically.
This functionality enables you to effortlessly synchronize users by forming Jira groups. You can choose a project from which users should be added to the Jira group of your choice.
Info
By selecting Project the synchronization feature makes use of the Jira Service Management users with the following roles assigned:
Service Desk Customers
Service Desk Team
Administrators
To access and set the feature configuration, follow the below steps.
Steps
Warning
Before you start, log in as a user with the Jira Administrators global permission.
Go to Jira Administration > Manage apps.
Navigate to Extension for Jira Service Management and select User Synchronization.
Go to the Add users to Jira groups automatically section.
Access Configuration - Extension for Jira Service Management
Configure Project and Jira group by determining the following:
Select a service project from which users should be added to your group.
Choose a Jira group to which users should be added.
Click Add.
Add customers to Jira Service Management organizations and groups
Note
To synchronize users automatically, turn on the toggle next to Synchronize by schedule. You can also synchronize users manually if necessary by clicking Sync now.
Extension for Jira Service Management - Synchronize
Result
A new configuration is added.
Jira Service Management customers in organizations and groups
Note
To remove the selected configuration use the Bin icon. You can also remove all configurations at once by clicking Remove all.
Extension for Jira Service Management - Remove configuration
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