- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Overview
- Add Bundled Field
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Visibility of Customer Portal
- Java API visibility
- Request Types
- Links
- Request Form
- Additional custom fields
- Fields visibility
- Fields requirements
- Options visibility
- Additional options
- Request detail view
- Fields visibility
- Additional options
- My requests list
- Export list
- Show SLAs
- Configuration Manager Compatibility
- Introduction
Last updated Jan 4, 2019
Add customers to Jira groups
This section provides information on how to add customers from service projects to Jira groups automatically.
Warning
Before you start, log in as a user with the Jira Administrators global permission.
Steps
To set configuration:
- Go to Jira Administration > Manage apps.
- Select User Synchronization from the menu in the Extension for Jira Service Management section.
- Go to the Add customers to Jira groups automatically section.
- Configure the following:
- Project: Select service project from which customers should be added to the Jira group.
- Jira group: Select to which Jira group users will be added.
- Click Add.
Note
To synchronize users by schedule, set the state of switch to on. You can also synchronize users manually if necessary by clicking Sync now on the right side of the screen.
Warning
Remember, if you add customers to Jira groups, you create new users in Jira and thus, deducting from your license count.
Result
A new configuration is added.
Note
Click the trash icon to remove selected configuration. To remove all configurations, click Remove all.
Need help?
If you can’t find the answer you need in our documentation, raise a support request*.
- Include as much information as possible to help our support team resolve your issue faster.
