- Introduction
- About
- Get started
- Migration to Cloud
- Bundled Fields
- Bundled Fields Overview
- Adding Bundled Fields
- Bundled Fields Configuration
- Format and validation
- Using Bundled Fields
- Advanced settings
- Bundled Fields Searcher
- Java API (ScriptRunner)
- Data Sources
- Email notifications
- Bundled Fields v.6.8.x - 6.9.x
- Bundled Fields v.6.7.x
- Dynamic Forms
- Dynamic Forms
- Supported fields
- Visibility
- Request Types visibility
- Fields visibility
- Customer Portal visibility
- Options visibility
- Requirements visibility
- SLAs visibility
- Java API
- Multilevel Structure
- Configuration
- Using a multilevel structure on the Customer Portal
- User Synchronization
- Organizations and Groups Synchronization
- Issue View
- Issue View
- Add user's IP address post function
- Restart SLA post function
- Update SLA to date post function
- Customer Portal
- Links
- Export list
- Split column
- Request details view
- Additional fields
- Additional options
- Compatibility
- Configuration Manager
Add users to Jira groups
Learn about adding users from service projects to Jira groups automatically.
This functionality enables you to effortlessly synchronize users by forming Jira groups. You can choose a project from which users should be added to the Jira group of your choice.
By selecting Project the synchronization feature makes use of the Jira Service Management users with the following roles assigned:
- Service Desk Customers
- Service Desk Team
- Administrators
To access and set the feature configuration, follow the below steps.
Steps
Before you start, log in as a user with the Jira Administrators global permission.
- Go to Jira Administration > Manage apps.
- Navigate to Extension for Jira Service Management and select User Synchronization.
- Go to the Add users to Jira groups automatically section.
-
Configure Project and Jira group by determining the following:
- Select a service project from which users should be added to your group.
- Choose a Jira group to which users should be added.
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Click Add.
To synchronize users automatically, turn on the toggle next to Synchronize by schedule. You can also synchronize users manually if necessary by clicking Sync now.
Result
A new configuration is added.
To remove the selected configuration use the Bin icon. You can also remove all configurations at once by clicking Remove all.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
