Last updated Apr 19, 2024
Version 6.x
Version 6.14.7 (Apr 19, 2024)
Improvements
- Minor technical and design changes that don’t influence the app’s usage.
Version 6.14.6 (Mar 12, 2024)
Improvements
- Compatibility with Jira 9.14.
Fixes
- The Dynamic Forms functionality doesn’t work as intended.
- Problems with loading requests when the Visibility feature is configured.
- Minor bugfixes.
Version 6.14.5 (Jan 30, 2024)
Improvements
- Bundled Fields update including new subfield import and context selector.
Fixes
- Security fixes.
- Using the Bundled Fields functionality in combination with the Refined and Issue Templates apps generates problems.
- Problems when using Extension for Jira Service Management with the Theme Extension and Actions apps.
- Dynamic fields stop working when the main field is required.
- Minor bugfixes.
Version 6.14.4 (Jan 16, 2024)
Fixes
- Security vulnerabilities.
- Minor bugfixes.
Version 6.14.3 (Oct 26, 2023)
Fixes
- Problem with Customer Portal visibility.
Version 6.14.2 (Sept 1, 2023)
Improvements
- Bundled Fields update.
Fixes
- Minor bugfixes.
Version 6.14.1 (Jun 23, 2023)
Fixes
- Minor bugfixes.
Version 6.14.0 (Mar 8, 2023)
Fixes
- Problem with the Issue Links panel.
- User synchronization improvements.
- Additional spaces in validation message.
Version 6.13.15 (Jan 13, 2023)
Improvements
- Updated version of Bundled Fields
- Security improvements have been added
Fixes
- Problem with exporting CSV link when using Refined
Version 6.13.14 (Nov 24, 2022)
Fix
- The Customer Portal generates problems when used login-free.
Version 6.13.13 (Oct 7, 2022)
Fix
- Problem with Insight Field in Dynamic Forms.
Version 6.13.12 (Sep 30, 2022)
Fixes
- Problem with auto submitting requests when the option in Insight field with enter key is selected.
- Bundled Field isn’t showing when field’s context is set to issue type.
- Problem with importing configuration via Configuration Manager for Jira when All request types option is selected.
Version 6.13.11 (Sept 12, 2022)
Improvements
- New compressed to table view mode for Bundled Field
Fixes
- Drop-down list is hidden under other fields when selected
Version 6.13.10 (Aug 26, 2022)
Minor bugfixes
Version 6.13.9 (June 29, 2022)
Minor bugfixes
Version 6.13.8 (May 19, 2022)
Minor bugfixes
Version 6.13.7 (May 17, 2022)
Fixes
- Problem with downloading attachments from the Attachments panel.
- Incorrect retrieval of the Bundled Fields custom field configuration context, which causes incorrect rendering of the field on the customer portal (inconsistent with the project context configuration). This problem occurs when the global context of the custom field is not the first on the context list.Incorrect retrieval of the Bundled Fields custom field configuration context, which causes incorrect rendering of the field on the customer portal (inconsistent with the project context configuration). This problem occurs when the global context of the custom field is not the first on the context list.
- When loading or editing a Dynamic Forms configuration where a master field has many options (such as 300), there is a performance issue with the app’ view.
Version 6.13.6 (Mar 24, 2022)
Fixes
- Dynamic Forms: If we have nested Insight fields in Dynamic Forms, the dependent fields are not displayed correctly after selecting the option.
- Visibility: After removing the first request type from the list in the app configuration, the Visibility of Request Types settings are removed.
Version 6.13.5 (Mar 11, 2022)
Fixes
- When the customer shares a ticket with another user from the same organization, there is an error in the logs.
- Problem with getting users from an organization if there are more than 100 users.
Version 6.13.4 (Feb 11, 2022)
Fixes
- On the customer portal, when switching from the request view back to the portal, the split columns option doesn’t work.
Version 6.13.3 (Feb 3, 2022)
Fixes
- Bundled Fields fails validation even though validation is not configured.
- Dropdowns within Bundled Fields overlap with the editor in a text field when the fields are added one above another.
Version 6.13.2 (Jan 4, 2022)
Fixes
- If the default value is configured in a Rich Text custom field, the field does not save the value entered / modified by the user. After creating a ticket, the value is always overwritten by the default value from the custom field configuration.
- Since Extension 6.13, after creating a request, the request details view crashes, refusing to load. The problem only occurs on the Safari browser in every service project, for all users, Jira administrators, and customers.
Version 6.13.1 (Dec 10, 2021)
Fixes
- When the Hide SLA feature is enabled in a project so that one of the SLA metrics is available to a single group, other users have problems with various operations in Jira.
- Deleting an organization and leaving it in the configuration breaks synchronization.
- Bundled Field required in request type and filled on the portal causes validation error. The error occurred after the release of version 6.13.
Version 6.13 (Nov 19, 2021)
Features
- Integration with Configuration Manager for Jira.
- New Bundled Fields with possibility to configure external data sources.
Version 6.12.5 (Oct 22, 2021)
Fix
- When we add a radio button in Dynamic Forms as mandatory, the warning when creating a ticket on the portal when we don’t fill the field is displayed incorrectly.
Version 6.12.4 (Oct 15, 2021)
Fixes
- In a situation where the user has access to the project as a customer, but at the same time belongs to the jira-software-users group, which gives him access to other projects, the Issue Links panel incorrectly generates a link to the issue.
- Lack of ID for one of the organizations causes numerous log errors.
- Insight Objects (multiple) and Insight Referenced Objects (multiple) custom fields, which are required in Dynamic Forms, are optional on the Customer Portal.
- Multilevel doesn’t render for the radio button when it is optional.
- Problem with aligning attachments on the customer portal in the Show Attachments panel.
- Despite narrowing down the related fields configuration to a specific request type, the Dynamic Forms feature hides the related fields for all request forms. The problem concerns related fields added to the Insight Objects field (which is a master field).
Version 6.12.3 (Aug 19, 2021)
Fix
- Special characters (for example: #) used in the Jira group name make them not searchable in the select in the Visibility settings.
Version 6.12.2 (Jul 26, 2021)
Improvements
- Compatibility with Jira 8.18 has been added.
- New version of the bundled fields module which includes some minor bugfixes.
Fixes
- The multilevel structure does not render when switching between request types in the customer portal. It also disappears from the request form when it contains a text field (multiline).
- After changing the language using the language switcher provided by the Translation app, the bundled fields are displayed in an incorrect format on the request details view.
Version 6.12.1 (Jul 2, 2021)
Fixes
- Dynamic Forms: When migrating from one instance to the other problems occur. The application does not preserve the order related fields.
- When the request contains more than one Bundled Field with the same name (set in Request Type), one of the fields is incorrectly displayed in the Request Details view. The problem only affects the customer portal.
- When two completely different multilevel structures are set up (none of the fields are repeated), only the first one is displayed on the portal when creating a request.
Version 6.12 (Jun 4, 2021)
Improvements
- Compatibility with Jira 8.17.
- As an administrator of a service project, you can narrow down the number of organizations a customer can share a ticket with. In the General configuration under Project settings, select organizations from the list that are available on a given Jira instance and define whether they have access to this functionality. This change does not affect organizations already set up on requests.
- After entering the created request, the Customer sees expanded link types, when there are at most 3 linked links (in a given type). Additionally, the number of linked issues is displayed in brackets next to the link name, for example: Blocked by (5)
Fixes
- A Dynamic Forms configuration that uses Insight objects (as a master field) does not display correctly for customers unless they have the Object Schema Users role.
- Korean language does not work correctly entering text in Rich Text custom field (JSM 4.16). - Downloading attachments with “#” in the name does not work in the Attachment panel on the Request Details View.
- The Remove None option removes the value “None” in the parent field only in the cascading custom field. It does not take into account the child select as well.
- Requests with bundled fields doesn’t work properly.
Version 6.11.1 (Apr 27, 2021)
Fixes
- Dynamic Forms configuration: the field context appears randomly.
- Problem with creating technical custom field for post function ‘Update SLA to date’.
- Request forms are not loading upon clicking on them after upgrading the Extension app from v6.10.0 to v6.10.1.
- A multiselect does not work as a master field in Dynamic Forms.
- If a request form includes dynamic forms and bundled fields, customer sees empty blank space.
- When the customer pastes text into a single and multiline text field, its content is cleared automatically (Firefox).
- After creating a ticket, Safari browser hangs and gets stuck before request details view loads properly.
- Rich text field does not display correctly in email notifications sent from Jira Service Management. It appears as HTML.
Version 6.11 (Mar 13, 2021)
Improvements
- Dynamic Forms: We added support for Insight fields. Now you can set them as master fields.
- Custom fields provided by app: Request Participants, Organizations, and Customer Request Types are deprecated. We don’t recommend using them anymore. Our decision is motivated by the availability of these fields in native Jira Service Management functionalities.
Fixes
- Bundled Fields: We fixed problems with displaying custom field values in email notifications.
- Bundled Fields: RegExp doesn’t work on the Customer Portal.
- The field is displayed on the form despite the settings in Visibility (according to them it should be hidden). After refreshing the page, the field disappears.
Version 6.10.1 (Mar 9, 2021)
Fixes
- A completed Bundled Field (which is a related field) set as required in the Dynamic Forms configuration blocks the ticket creation. It is also a problem with layout of Bundled Field.
- In the Multilevel Structure configuration projects and request types are not displayed.
- Problems with user permissions during configuration process of Issue Links - global links.
- When adding or modifying Dynamic Forms configuration, the text box for the Request Types doesn’t work. The administrator can’t type anything in the text box.
- Jira 8.15: User synchronization doesn’t work.
- Jira 8.15: The Update SLA to date post function doesn’t work in some requests.
- Lack of information that license is expired - Bundled Fields are available on the Request Form but they don’t work.
- Problem with compatibility with ScriptRunner after the release of Extension 6.10.0.
Version 6.10.0 (Feb 1, 2021)
Improvements
- A new configuration of Bundled Fields has been added.
- A Multilevel Structure is available only if you have any configuration. If you have never used this feature, it is removed from global settings.
Fixes
- On the initial loading all fields from Dynamic Forms are displayed on the Request Form.
- Bundled Fields freezes Firefox browser.
- User synchronization: problem with setting up a scheduled synchronization at a specific time.
Version 6.9.7 (Dec 2, 2020)
Fixes
- IE 11: The app blocks displaying Request Types on the Help Center.
- Dynamic Forms: configuration page is blank if there is no request type in the service project.
- Dynamic Forms: related fields disappear when the user is trying to submit a request without filling required fields.
- Compatibility with Refined app: Rich Text custom field and Linked Issues panel don’t display on the Request Details View.
- Bundled Fields custom field: this custom field is not rendered on the transition screen on the Kanban board
- Remove None: this configuration removes ‘optional’ labels on the Request Form.
Version 6.9.6 (Nov 2, 2020)
Fixes
- Problem with connection with JNDI.
- Links configuration does not respect administrator permissions. Scope options - Shared and Global - should be available only for Jira administrators.
- IE 11: Rich Text custom field does not render.
- IE 11: The app blocks displaying Request Types on the Help Center.
- Dynamic Forms: compatibility with ‘Insight Referenced Objects (multiple)’ and ‘Insight Object/s’ does not check if these fields are required. It is possible to create a request with empty value even if the field is required.
##Version 6.9.5 (Sep 30, 2020)
Improvements
- Add support for Bundled Fields and Rich Text custom field in Theme Extension for Jira Service Desk app (Request Details View) and Actions for Jira Service Desk app (transition screens)
- Improving the appearance of links in the header on the Portal
Fix
- Dynamic Forms: Values from related fields are saved on the request / issue despite hiding them on the form when the value of the master field is changed.
Version 6.9.4 (Sep 1, 2020)
Improvements
- Public Java API for getting Visibility settings.
- Redesign of the panels to fit the Theme Extension view (coming in version 2.5.0).
Fixes
- Showing attachments: long file names don’t truncate.
- Rich Text custom field: table cannot be edited on the Actions for Jira Service Desk screen.
- Rich Text custom field: description field doesn’t render HTML tags.
- Completed SLA shows relative time to the stop date.
- Issue Links doesn’t work on the Refined customer portal.
- Fix Version’s field cannot be configured under the ‘Remove optional’ settings.
Version 6.9.3 (Aug 4, 2020)
Improvement
- Redesign Get Help page
Fixes
- Rich Text custom field doesn’t render when the display name is set.
- Dynamic Forms: when the field is hidden on the Request Form, the default value for this field is removed.
Version 6.9.2 (Jul 17, 2020)
Improvement
- Add compatibility between Rich Text custom field from Extension for Jira Service Desk app and Actions for Jira Service Desk app
Fixes
- Low Jira performance after upgrade to version 6.9.0
- Panel from WorklogPRO - Timesheets for Jira app doesn’t load on the Issue View.
Version 6.9.1 (Jun 17, 2020)
Fixes
- Problems with searching on the Customer Portal
- Issue Links panel shows up twice if Refined Theme is enabled.
- Dynamic Forms feature doesn’t work if Remove None option is enabled for master field.
- Bundled Field is presented as .json during creation request in Firefox and Internet Explorer.
Version 6.9.0 (Jun 1, 2020)
Features
- Dynamic Forms: Add support for custom fields provided by Dynamic Forms for Jira app.
- New custom field: Rich Text Editor which allows to format text. Supported options: Text styles, Bold, Italic, Underline, Strikethrough, Code, Subscript, Superscript, Text color, Bullet List, Numbered List, Link, Table, Quote, Horizontal rule. Improvements
- Post function Update SLA: Add possibility to round up goal to provided number of minutes for better performance.
Fixes
- After creating request with Bundled Field, this custom field is loading on the issue without any effects.
- Problem with displaying values from Bundled Field in the Issue Navigator.
Version 6.8.4 (Apr 21, 2020)
Improvement
- Add information that Export Request feature includes internal comments
Fix
- The request dates aren’t correctly aligned on the Request Details View.
Version 6.8.2 (Mar 19, 2020)
Fix
- After upgrade to version Extension 6.8.0 post functions configurations (provided by app: Update SLA to date, Restart SLA, and Add user’s IP address) don’t work.
Version 6.8.1 (Mar, 9 2020)
Improvement
- Updated version of Bundled Fields
Fix
- Unable to export requests if Reporter field is empty
Version 6.8.0 (Feb 13, 2020)
Compatibility with Jira 8.7 has been added.
Feature
Fixes
- Incorrect SLA format on Request Details View
- Export all button on My Requests page doesn’t export all requests.
- NumberFormatException in Dynamic Forms configuration
- Minor fixes for Dynamic Forms and Multilevel Structure
Version 6.7.4 (Jan 13, 2020)
Compatibility with Jira 8.6 has been added.
Fix
- Problem with Visibility for Request Types
Version 6.7.3 (Dec 2, 2019)
Improvement
- Status translation on Issue Links panel has been added.
Fixes
- Bundled Fields custom field is not displayed using field name translation or mapping.
- Issue Links panel isn’t working when contains issue status which isn’t from service project.
- Issue Links panel: customer is redirected to Help Center after clicking on Linked Issue.
Version 6.7.2 (Oct 10, 2019)
Fix
- Problem with displaying internal statuses in the Issue Links panel
Version 6.7.1 (Sep 23, 2019)
Compatibility with Jira 8.4 has been added.
Improvement
- Translation of Issue Links in header on the Customer Portal
Fixes
- The post function Update SLA doesn’t work on transitions which start SLA counter.
- Problem with Issue Links on the Customer Portal
- Custom icons for Priorities can’t be displayed correctly in the Issue Links panel on the Customer Portal.
- Lack of validation message for Bundled Fields on the Customer Portal
Version 6.7.0 (Sep 6, 2019)
Improvements
- Update Bundled Fields feature
- Add possibility to show all IPs in the post function “Add user’s IP”
Fixes
- Dynamic Forms: order of related fields is changing after page refresh; pressing Enter in the user picker field causes form validation; problems with Bundled Field as a related field
- SLAs aren’t displayed on the Request details view in the order they are added in the configuration.
Version 6.6.0 (May 13, 2019)
Improvement
- New version of Bundled Fields configuration
Fixes
- Performance problem due to Bundled Fields custom field on the Create Issue screen
- Dynamic Forms: The single select custom field isn’t required even if it is labeled as required.
- Issue Links: Problem with displaying all available request types
Version 6.5.2 (Apr 8, 2019)
Fixes
- Problem with displaying Bundled Fields on the Actions screen when the Refined Theme is enabled
- Problem with creating issue using keyboard buttons
Version 6.5.1 (Mar 18, 2019)
The following problems on the request details view have been fixed:
- The Issue Links panel aren’t display.
- The issue dates are not translated correctly.
Version 6.5.0 (Feb 14, 2019)
Compatibility with Jira Server 8.0 and Jira Data Center 7.9, 7.10.2, 7.12, 7.13 has been added.
Fixes
- Problem with migration data after Jira upgrade
- Minor problems with Bundled Fields and Dynamic Forms
Version 6.4 (Nov 21, 2018)
Feature
Version 6.3 (Sep 21, 2018)
Improvements
- Possibility to present additional dates on the Request Details View: created, updated, and resolved
- Remove None: support for radio buttons and cascading select has been added. Label “(optional)” is removed when this configuration is set.
Fixes
- Problem with displaying SLAs for some projects on the My Requests page
- Problem with User Synchronization
- SLA can’t be presented on the request if Translation app was installed.
- The post function Reset SLA doesn’t work if it is added on the Reopen transition.
Version 6.2 (Aug 17, 2018)
Improvements
- Export and import configuration of Dynamic Forms
- Restrict access to remove participants feature has been added. It allows to select on which request types removing participants won’t be possible.
Fixes
- Problem with the Remove None option from General section
- Problem with Bundled Fields
Version 6.1 (Jun 29, 2018)
Improvements
- Possibility to divide a list of request types on the customer portal into two columns
- Dynamic forms configuration is grouped by custom field context.
Fixes
- Issue type icons in Issue Links panel can’t be displayed for customers.
- Bundled Fields custom field is shown as JSON on the Customer Portal.
Version 6.0 (May 23, 2018)
Features
- Organizations and Groups Synchronization, which allows to synchronize organizations and Jira groups
- The configuration of Dynamic Forms has been revamped.
- Dynamic Forms: Support for multi select, cascading select, checkboxes and radio buttons
Improvements
- The performance of Extension has been improved.
- Bundled Fields: possibility of adding default number of rows; searcher issues in bundledFieldsEx("", “”)
- Possibility of exporting Bundled Fields to .xml file
- Support for Date picker in Bundled Fields
- Get Started page
Fixes
- Problem with required option in the Request Type that has Bundled Fields
- Problem with SLA when Due date is later than Current time
- Problem with showing timezone of the current user
