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Extension for Jira Service Desk

Jira Server
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Last updated Sep 18, 2017

Fields

Adding a field

Warning

This feature replaced a Hide field from view option which was available in the previous version in general setting in the global configuration.

A Security for Fields option allows to define for which group(s) selected field will be visible in the request type on Customer Portal. However, in case of field hidden for the customer, if the agent fills this field, it will be visible for customer in the request type.

Steps

To add a restriction for field:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Fields tab.
  6. Click Add.
    Field Security screen is displayed.
  7. Configure the following:
    • Request type: Select the request type for which this configuration will be applied on Customer Portal.
    • Field: Select the field from the list.
    • Hide for all: Set the state of switch to on to hide selected fields for all users.
      Warning

      Selected field will be hidden only on Create issue screen on Customer Portal. If the agent fills this field, it will be visible for customer in the request type.

    • Groups: Pick group or groups for which selected field will be visible.
      Tip

      To add a new group, go to Jira Administration > User management > Groups, enter name of group, and click Add.

      Warning

      To add a new group, log in as a user with the Jira Administrators global permission.

  8. Click Save.

Result

A field is added to the list.

Updating a field

Steps

To update a restriction for field:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Fields tab.
  6. Click pencil button to edit selected restriction.
  7. Edit parameters.
  8. Click Edit.

Result

A restriction for field is updated.

Removing a field

Steps

To remove a restriction for field:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Fields tab.
  6. Click trash button to remove selected restriction.

Result

A restriction for field is removed.