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Extension for Jira Service Desk

Jira Server
HOSTING
Last updated Sep 18, 2017

Options

Adding a fields’ option

Steps

To add a fields’ option which will be visible in the request type on Customer Portal only for selected group(s):

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Options tab.
  6. Click Add.
    Options Security screen is displayed.
  7. Configure the following:
    • Request type: Select the request type for which this configuration will be applied on Customer Portal.
    • Field: Select the field from the list.
    • Options: Select option(s) which will be visible for selected group(s).
    • Groups: Pick group or groups for which selected request type will be visible.
      Tip

      To add a new group, go to Jira Administration > User management > Groups, enter name of group, and click Add.

      Warning

      To add a new group, log in as a user with the Jira Administrators global permission.

  8. Click Save.

Result

A fields’ option is added to the list.

Updating a fields’ option

Steps

To update a restriction for fields’ option:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Options tab.
  6. Click pencil button to edit selected restriction.
  7. Edit parameters.
  8. Click Edit.

Result

A restriction for fields’ option is updated.

Removing a fields’ option

Steps

To remove a restriction for fields’ option:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Options tab.
  6. Click trash button to remove selected restriction.

Result

A restriction for fields’ option is removed.