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Extension for Jira Service Desk

Jira Server
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Last updated Sep 18, 2017

Customer Portal

Adding an access

Steps

To add a group which will have an access to Customer Portal:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Customer Portal tab.
  6. Click Add.
    Portal Security screen is displayed.
  7. Select group(s) from the list.
  8. Click Save.

Result

Group(s) with an access to Customer Portal are added.

Updating an access

Steps

To update a restriction for Customer Portal:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Customer Portal tab.
  6. Click pencil button to edit selected restriction.
  7. Edit parameters.
  8. Click Edit.

Result

A request type for selected group(s) is updated.

Removing an access

Steps

To remove a restriction for Customer Portal:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Customer Portal tab.
  6. Click trash button to remove selected restriction.

Result

Selected request type is removed.