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Extension for Jira Service Desk

Jira Server
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Last updated Sep 14, 2017

Request types

Adding request type

Steps

To add a request type which will be visible on Customer Portal only for selected group(s):

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Request types tab.
  6. Click Add.
    Request Type screen is displayed.
  7. Configure the following:
    • Request type: Select the request type on Customer Portal.
    • Groups: Pick group or groups for which selected request type will be visible.
      Tip

      To add a new group, go to Jira Administration > User management > Groups, enter name of group, and click Add.

      Warning

      To add a new group, log in as a user with the Jira Administrators global permission.

  8. Click Save.

Result

A request type for selected group(s) is added to the list.

Updating request type

Steps

To update a condition for request type:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Request types tab.
  6. Click pencil button to edit selected condition.
  7. Edit parameters.
  8. Click Edit.

Result

A request type for selected group(s) is updated.

Removing request type

Steps

To remove a condition for request type:

  1. Go to Jira Administration > Projects.
  2. Select project from the Project list.
    Welcome guide screen is displayed.
  3. Go to Project settings.
  4. Select Security from the menu in the Extension for Jira Service Desk section.
  5. Go to Request types tab.
  6. Click trash button to remove selected restriction.

Result

Selected request type is removed.