SLA

Adding SLA security

Steps

To add a condition for SLA that it will be visible on Customer Portal only for selected group(s):

1. Go to Jira Administration > Projects.
2. Select project from the Project list.
   Welcome guide screen is displayed.
3. Go to Project settings.
4. Select Security from the menu in the Extension for Jira Service Desk section.
5. Go to SLAs tab.
   

   

6. Click Add.
   SLA Security screen is displayed.
7. Configure the following:
   
   • Issue types: Select issue types(s) for which this configuration will be applied on Customer Portal.
   • SLA: Select the SLA from the list.
   • Groups: Pick group or groups for which selected field will be visible.
     

     Tip

     To add a new group, go to Jira Administration > User management > Groups, enter name of group, and click Add.

     

     Warning

     To add a new group, log in as a user with the Jira Administrators global permission.

     

8. Click Save.

Result

An SLA is added to the list.

Updating SLA security

Steps

To update a restriction for SLA:

1. Go to Jira Administration > Projects.
2. Select project from the Project list.
   Welcome guide screen is displayed.
3. Go to Project settings.
4. Select Security from the menu in the Extension for Jira Service Desk section.
5. Go to SLAs tab.
6. Click pencil button to edit selected restriction.
   

   

7. Edit parameters.
8. Click Edit.

Result

A restriction for SLA is updated.

Removing SLA security

Steps

To remove a restriction for SLA:

1. Go to Jira Administration > Projects.
2. Select project from the Project list.
   Welcome guide screen is displayed.
3. Go to Project settings.
4. Select Security from the menu in the Extension for Jira Service Desk section.
   
5. Go to SLAs tab.
6. Click trash button to remove selected restriction.
   

   

Result

Selected restriction for SLA is removed.