Learn how to set up a template to create and close issues automatically
With this feature you can configure a special closing transition that opens the issue from the template and closes it immediately.
The toggle is not visible until you enable Create & Close in the global configuration.
When the template is selected on the Create issue screen, it adds a Create & Close button and the defined required fields to the screen:
The required fields will be filled in upon the issue creation.
The Create & Close functionality can be particularly useful for support agents creating requests in Jira while helping customers on the phone or chat. It can be used in Jira Service Management projects, but only from the Jira side. The button doesn’t appear on the Customer portal.
Here are the field types that you can autofill while using Create & Close:
Field | Field name | Format of the value |
---|---|---|
Assignee | assignee | username of the Assignee |
Description | description | any text |
Due Date | duedate | date in the format that is set in Jira (jira.date.picker.java.format) |
Field | Format of the value |
---|---|
Date Picker | date in the format that is set in Jira (jira.date.picker.java.format) |
Multi Group Picker | group names separated by a comma |
User | requires a user key (userKey) |
Number | requires a numeric value decimal numbers need to be specified with a period as decimal symbol |
Multi Select Picker | option ID or option name |
Select Picker | option ID |
Text Field (single-line) Text Field (multi-line) any other text custom fields |
any text |
If you can’t find the answer you need in our documentation, raise a support request.