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Issue Templates for Jira
Cloud Server/Data Center
Issue Templates for Jira


Server/Data Center

Version 8.x
Version 7.x
Release notes
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Last updated Apr 16, 2023

Fields tab

Define your template’s scope

In the Fields tab you can view and manage fields that will be autofilled or copied into your target issues from a template. Scroll down to see descriptions of each option:

Jira Issue Templates - Template Details: Fields
Issue Templates for Jira - Template Details: Fields
  1. Set of Fields
    There is always a default set of fields prepared for a particular issue type. You can replace it at any time, by selecting a different set or adding single fields one by one. Start typing or click on the arrow to see available fields.

  2. Edit fields
    Click here to edit the selected set of fields by adding or removing fields.

  3. New set of fields
    Click here to create a new set of fields.

  4. Preview values
    You can preview most of the fields and their contents.

  5. Edit values
    In order to add or edit a field’s value, click on the pencil icon to the right. It will open the regular Edit issue screen.

  6. Different set of fields for post function
    In some complex configurations (like filling in additional fields upon a workflow transition or changing the issue’s priority after it’s escalated) you might need to change the default set of fields, so that the Create Structure post function will autofill different fields than the ones chosen for the Create issue screen (which you’ve set up in the previous step). Switch on the toggle to enable this feature.


Learn more about the capabilities of the Create Structure post function in the About Create Structure chapter.


If you have the Edit issue permission you can:

  • assign an existing set of fields to a template
  • add single fields separately

As a Project Administrator you can:

  • assign an existing set of fields to a template
  • add single fields separately
  • create a new set of fields that can be reused in other templates
  • manage sets of fields from the global administration panel

Set of fields in Issue Templates Details


Autocomplete allows to fill in issue fields with pre-defined template values. Once you select a template in issue, all fields from Set of Fields for Autocomplete fill in automatically. Read more about Autocomplete here.

Set of fields used for Autocomplete supports following fields on the Customer Portal: Summary, Description, Due Date, Reporter, Single Select, Text Field, User Picker, Checkboxes, Date Picker, Cascading Select. Read more about Templates in Jira Service Management here.

In Autocomplete, you are able to choose a Set of fields from the list or create new one.

To add your own Set of fields:

  1. Click ‘+’.
  2. Type the Name.
  3. Choose fields.

    Attachments can only be copied by Copy Values post function.

  4. Click Save.


Copy allows to fill in fields in new issue with pre-defined values from template. Once the issue passes a concrete transition in workflow, values are automatically copied from the template.

In Copy, you can also use existing Set of fields or create new one. Procedure of creating a Set of fields is the same as in Autocomplete subsection.

  1. Click ‘+’.
  2. Type the Name.
  3. Choose fields.
  4. Click Save.

    For basic configuration, we recommend to use Set of fields for Autocomplete and Copy in Issue Templates Details.


Each subtask in template can have own set of fields. You can select a set of fields configured previously or create a new one. Each subtask can copy different set of fields.


Remember, that Summary is a mandatory field in subtask’s scope.

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