Apps documentation
Issue Templates for Jira
Server/Data Center Cloud
Issue Templates for Jira

Server/Data Center

Cloud

8.x
7.x
FAQ
Release notes
Last updated Jun 28, 2020

Use Case - Guest WI-FI Access

Learn how to use variables using a real-life example.

Using variables can help you speed up many repetitive support tasks. Let’s take requesting access to corporate Wi-Fi as an example. We can use three system variables that will get filled in automatically:

$TODAY - will be replaced by the current date
$USER_NAME - will insert the name of the issue reporter
$CURRENT_USER_MAIL - will insert the email address of the issue reporter

We can also create three other user variables. They will turn into blank fields on the issue create screen, so that users requesting access will need to fill them in:

[NAME] - in this particular configuration: first name of the guest
[SURNAME] - in this particular configuration: last name of the guest
[DEVICE_ID] - in this particular configuration: ID of the laptop or mobile device that will be used to access the company’s network

Issue Templates for Jira - Variables
Issue Templates for Jira - Variables

Result: All the user needs to do in order to raise the request is simply to fill in three fields:

Issue Templates for Jira - Variables
Issue Templates for Jira - Variables
Note
Read more about variables here.