My Requests Extension for Jira Service Management - banner
About
The My Requests Extension for Jira Service Management app opens up a new set of possibilities in terms of visibility control and access for customers to their Requests pages. As an administrator, you have full control over the view and permissions at a click of a button.
Key features
Using Requests page which replaces the native one and offers a broad range of customization options.
Setting Fields configuration to decide about fields that are available as columns and filtering criteria for end users so that they can decide which data to display on the list with requests.
Creating filters with saved views and sharing them with different users thanks to the Filters management functionality.
Exporting selected requests to the CSV and XLSX files.
Adding and managing User Scopes which serve for arranging Jira users, groups, and organizations into presets that can be used across the app to facilitate configuration.
Displaying the page with requests as any selected user with the View as functionality.
Using Approvals page which you can adjust to the needs of your Customer Portal users.
Taking advantage of the app’s internationalization by setting custom Translation of links.
Displaying additional elements on the list with requests thanks to the support for fields such as SLAs and compatibility with third party apps, including Assets, Tempo, ScriptRunner for Jira, Elements Connect and others.
