Apps documentation
My Requests Extension for Jira Service Management
My Requests Extension for Jira Service Management
Documentation
FAQ
Release notes
Last updated Jul 28, 2021

Columns

Learn how to configure fields (system or custom) to be displayed as columns on the Requests page

Warning

Before you start, log in as a user with the Jira Administrators global permission.

You can make the fields (system or custom) to be visible as columns on the app’s Requests page, so that each customer with permissions can use them for improved overview.

Steps

  1. From the top navigation bar, choose Jira Administration > Manage apps.
  2. On the left sidebar, scroll down to My Requests Extension and select Columns.
    Columns configuration panel
    Columns configuration panel
  3. Select the field (system or custom) from the drop-down list.
    Field selection screen
    Field selection screen
  4. [Optional] Restrict the visibility of the columns by selecting Jira groups or organizations from the drop-down list. If nothing is selected, the column is available to use for everyone.
    Permission field
    Permission field
  5. Click Add.
    Field added
    Field added

Result

Field is added and available to use on the customer portal.

Field on the customer portal
Field on the customer portal

Note
  • For the list of supported fields, see this page.
Tip
  • Use drag and drop to reorder fields/custom fields.
  • To restore default settings, click Restore defaults on the right side. Default fields are:
    • Type
    • Key
    • Summary
    • Project
    • Status
    • Reporter
    • Organizations
    • Request participants
Restoring default settings
Restoring default settings
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