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My Requests Extension for Jira Service Management
My Requests Extension for Jira Service Management
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FAQ
Release notes
Last updated Jul 28, 2021

Criteria

Learn how to configure fields (system or custom) to be available as criteria on the Requests page

Warning

Before you start, log in as a user with the Jira Administrators global permission.

You can make the fields (system or custom) to be available as criteria on the app’s Requests page, so that each customer with permissions can use them for filtering the requests.

Steps

  1. From the top navigation bar, choose Jira Administration > Manage apps.
  2. On the left sidebar, scroll down to My Requests Extension and select Criteria.
    Criteria configuration panel
    Criteria configuration panel
  3. Select the field (system or custom) from the drop-down list.
    Field selection screen
    Field selection screen
  4. [Optional] Restrict the visibility of the criteria by selecting Jira groups or organizations from the drop-down list. If nothing is selected, the criteria is available to use for everyone.
    Permission field
    Permission field
  5. [Optional] Set the criteria to be displayed to customers as default by checking the Default criteria checkbox.
    Default criteria checkbox
    Default criteria checkbox
    Note

    Default criteria are displayed and pinned above the requests list, ready to be used even after refreshing the site. Non-default ones have to be selected from the criteria drop-down list and disappear once the site is refreshed.

  6. Click Add.
    Field added
    Field added

Result

Field is added and visible as criteria on the customer portal.

Criteria added
Criteria added

Note
  • For the list of supported fields, see this page.
Tip
  • Use drag and drop to reorder fields/custom fields.
  • To restore default settings, click Restore defaults on the right side. Default criteria are:
    • Status
    • Project
    • Type
    • Created by
Restoring default settings
Restoring default settings
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