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My Requests Extension for Jira Service Management
My Requests Extension for Jira Service Management
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Last updated Mar 9, 2022

Scopes

Learn how to create and manage user scopes

Warning
Before you start, log in as a user with the Jira Administrators global permission.

With Scopes you can organize users, Jira groups, and organizations into presets that are reusable across every permission pool in the app. To create a scope, access the configuration panel first.

Steps

  1. From the top navigation bar, choose Jira Administration > Manage apps.
  2. On the left sidebar, select Scopes under My Requests Extension section.
    My Requests Extension - User Scopes main panel
    My Requests Extension - User Scopes main panel

Creating a Scope

Steps

  1. If it is your first time creating a scope, click Add new scope in the middle of the screen.
    My Requests Extension - Creating a scope
    My Requests Extension - Creating a scope
  2. Change the name of your scope by clicking on a pen icon. You can rename it at all times.
    Note
    Scope name must be unique and cannot be longer than 60 characters.
  3. Add users, Jira groups and organizations from a drop-down list.
    My Requests Extension - Add users
    My Requests Extension - Add users

Result

Changes are saved automatically and the scope is ready to use.

Tip

You can easily find your desired scope by simply clicking on a search bar in the top left corner on the scope view.

My Requests Extension - Find scope
My Requests Extension - Find scope

Deleting a Scope

In order to delete a scope, click on the bin icon in the top right corner of the Scope view.

My Requests Extension - Delete scope
My Requests Extension - Delete scope

Warning

Deleting a scope is irreversible and results in removing access for all users included in this scope.

My Requests Extension - Confirm deleting scope
My Requests Extension - Confirm deleting scope

Using Scopes

User Scopes can be used across the entire My Request Extension. Wherever there is access to be given, Scopes will save you plenty of time you would normally spend on manually including users in the permission pools.

  • You can use them in the Visibility section to quickly give or restrict access to the Requests page. Simply select your scope from the list.
    My Requests Extension - Scope in visibility section
    My Requests Extension - Scope in visibility section
  • Scopes can also be used in the Fields Configuration section to set the permissions for custom fields. To do so, simply include the scope into the permission pool of a field. You can also filter with scopes and access the Scope configuration by clicking Manage scopes.
    My Requests Extension - Scope in fields configuration
    My Requests Extension - Scope in fields configuration

Note

The same user, group or organization may be found in many scopes. There is no limit in terms of scopes' content and quantity.

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