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Supported fields and third-party app support
Here you can find a comprehensive list of fields supported by My Request Extension
Supported fields/custom fields
| Field | Columns | Criteria |
|---|---|---|
| Summary | Yes | Only with a search bar |
| Key | Yes | Only with a search bar |
| Project | Yes | Yes |
| Status | Yes | Yes |
| Description | Yes | Only with a search bar |
| Priority | Yes | Yes |
| Labels | Yes | Yes |
| Labels (custom field) | Yes | Yes |
| Fix Version/s | Yes | Yes |
| Affects Version/s | Yes | Yes |
| Due Date | Yes | Yes |
| Resolved (Resolution Date) | Yes | Yes |
| Resolution | Yes | Yes |
| Created | Yes | Yes |
| Updated | Yes | Yes |
| Assignee | Yes | Yes |
| Reporter | Yes | Yes |
| Request participants | Yes | No |
| User Picker (single user) | Yes | Yes |
| User Picker (multiple users) | Yes | Yes |
| Linked Issues | Yes | Yes |
| Comment (including internal comments) | No | Yes |
| Select List (single choice) | Yes | Yes (including disabled options) |
| Select List (cascading) | Yes | Yes |
| Select List (multiple choices) | Yes | Yes (including disabled options) |
| Checkboxes | Yes | Yes (including disabled options) |
| Radio buttons | Yes | Yes (including disabled options) |
| Organizations | Yes | Yes |
| Text Field (single line) | Yes | Yes |
| Text Field (read only) | Yes | Yes |
| Text Field (multi-line) | Yes | Yes |
| Number | Yes | Yes |
| Date Time Picker | Yes | Yes |
| Date Picker | Yes | Yes |
| Component/s | Yes | Yes |
| Time Spent | Yes | No |
| Original Estimate | Yes | No |
| Σ Original Estimate (aggregate) | Yes | No |
| Remaining Estimate | Yes | No |
| Σ Remaining Estimate (aggregate) | Yes | No |
| Time Spent | Yes | No |
| Σ Time Spent (aggregate) | Yes | No |
| SLA* | Yes | No |
| Type (customer request type) | Yes | Yes |
| Epic Link | Yes | Yes |
| Issue Type | Yes | Yes |
| Votes | Yes | No |
| URL Field | Yes | Yes |
*The support for SLA includes all the SLA custom field types, such as: Time to first response, Time to resolution, Time to close after resolution etc. Note that you can create a custom SLA by accessing the Project Settings > SLAs.
Keep in mind, that using the Epic Link field, as a column or in criteria, might cause a slightly longer loading time of the Requests screen if many requests are to be displayed.
It is due to security reasons, where not all existing Epic Links are considered during filtering, but only those that the customer has access to.
For example, the entire Jira instance has 3 Epic Links: XYZ, ABC and 123. The customer only has access to requests which regard Epic Links XYZ and 123. Therefore, in the criteria section, there will be only XYZ and 123 options visible.
Third-party app support
To read about the fields from Deviniti and third-party apps which can be used in the My Requests configuration, navigate to the Compatibility section.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
