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My Requests Extension for Jira Service Management
My Requests Extension for Jira Service Management
Version 4.x
Version 3.x
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Last updated Mar 9, 2022

Supported fields and third-party app support

Here you can find a comprehensive list of fields supported by My Request Extension

Supported fields/custom fields

Field Columns Criteria
Summary Yes Only with a search bar
Issue Key Yes Only with a search bar
Project Yes Yes
Status Yes Yes
Description Yes Only with a search bar
Priority Yes Yes
Labels Yes Yes
Labels (custom field) Yes Yes
Fix Version Yes Yes
Affects Version Yes Yes
Due Date Yes Yes
Resolution Date Yes Yes
Created Yes Yes
Updated Yes Yes
Assignee Yes Yes
Reporter Yes Yes
Participants Yes No
Linked Issues Yes Yes
Comment (including internal comments) No Yes
Select List (single choice) Yes Yes (including disabled options)
Select List (cascading) Yes Yes
Select List (multiple choices) Yes Yes (including disabled options)
Checkbox Yes Yes (including disabled options)
Radio button Yes Yes (including disabled options)
Organizations Yes Yes
Text Yes Yes
Text (read-only) Yes Yes
Text Area Yes Yes
Number Yes Yes
Date Time Yes Yes
Date Yes Yes
Components Yes Yes
Resolution Yes Yes
Time Spent Yes No
Original Estimate Yes No
Time Estimate Yes No
Aggregate Original Time Estimate Yes No
Aggregate Time Estimate Yes No
SLA Yes No
Request Type (including hidden Request Types) Yes Yes
Epic Link Yes Yes
Issue Type Yes Yes
Vote Yes No
URL field Yes Yes
Info

Keep in mind, that using the Epic Link field, as a column or in criteria, might cause a slightly longer loading time of the Requests screen if many requests are to be displayed. It is due to security reasons, where not all existing Epic Links are considered during filtering, but only those that the customer has access to.
For example, the entire Jira instance has 3 Epic Links: XYZ, ABC and 123. The customer only has access to requests which regard Epic Links XYZ and 123. Therefore, in the criteria section, there will be only XYZ and 123 options visible.

Third-Party App Support

Field Columns Criteria
Rich Text Editor from Extension Yes No
Dynamic Forms Yes No
Elements Connect (nFeed) Yes No
Insight Object/s Yes No
Tempo Yes No
SLA PowerBox Yes No
Issue(s) Picker from ScriptRunner Yes Yes
Custom Script Fields from ScriptRunner Yes Yes
Custom Field from Teamworkx Issue Picker Yes No
CRM Company type from CRM for Jira Yes No
JWT calculated date-time fields from Jira Workflow Toolbox Yes No
JWT calculated number fields from Jira Workflow Toolbox Yes No
JWT calculated text fields from Jira Workflow Toolbox Yes No
sumUp calculated field from sumUp for Jira Yes No
sumUp progress field from sumUp for Jira Yes No
Bundled Fields from Extension Yes Yes
Insight Objects from Extension No Yes
Warning
  • In order for the Insight Objects custom field to work as criteria, you need to grant your customers access to selecting object using these instructions.
  • When added as criteria, Insight Objects custom fields will not respect their filter issue scope configuration.
Note

In the Teamworkx Issue Picker Custom Field preferences, My Requests Extension does not take Display Attributes settings into account.

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