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My Requests Extension for Jira Service Management
My Requests Extension for Jira Service Management
Version 4.x
Version 3.x
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Last updated Mar 9, 2022

Criteria

Learn how to add and use criteria on your Requests page

Info

Field selection (system or custom) is predefined by the Jira administrator.

Adding criteria

Add criteria to your Requests page for better filtering.

Steps

  1. Click the slider icon to see all available criteria.
    Criteria slider
    Criteria slider
  2. Select criteria you want to add.
    Criteria list
    Criteria list

Result

Selected criteria are added.

Criteria added
Criteria added

Note
  • Statuses criteria are only visible for those service projects that the customer has pending requests in.
  • Once you choose the service project criteria, the Fix Versions criteria will be automatically matched to those service projects.

Using criteria

Use the added criteria to filter your requests.

Steps

  1. Find and select the criteria category you want to filter with.
    Sort request list Jira Service Management
    Criteria panel
  2. Select the items from the drop-down list.
    Filter requests by status Jira Service Management
    Criteria drop-down list

Result

Requests list is filtered immediately.

Sort request list Jira Service Management
Filtered requests list

Note
  • If you look for specific option, use the search bar located on the drop-down list in each criteria.
  • You can select all the criteria in a single category by clicking on the Select all button.
  • Use the Clear selected items button below to deselect every criteria in a single category.
Tip

When the Comment custom field is enabled as criteria, you can use the attachment names to filter the requests. also by the attachment name of the file that was added to the issue. It also applies both to the internal comments and internal attachments.

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