logoApps documentation
My Requests Extension for Jira Service Management
Cloud Data Center
Version 4.x
Version 3.x
FAQ
Release notes
Migration path
Integration
logoApps documentation
My Requests Extension for Jira Service Management
Cloud Data Center
Version 4.x
Version 3.x
FAQ
Release notes
Migration path
Integration
Last updated Jan 21, 2025

Filtering criteria

Learn how to add and use filtering criteria on your page with requests.

Filtering criteria presented on the app’s Requests page serve for filtering the content of the list with requests. For improved usability, you can add or remove available filtering criteria as you wish.

Adding criteria

To learn about adding Filtering criteria visible on the app’s Requests page, read the steps below.

Steps

  1. Click the Slider icon to see all available fields that can be used as filtering criteria.
    Criteria slider
    Criteria slider
  2. Select one or more fields that you want to add as criteria for filtering.
Info

Bear in mind that by adding or removing Filtering criteria you can use only the fields (system or custom) that are predefined in the app configuration by your Jira administrator.

Criteria list
Criteria list
Info

To remove the field added as Filtering criteria, navigate to the Slider icon and deselect the field.

Result

The selected fields are set as Filtering criteria and displayed above the list with requests.

Criteria added
Criteria added

Note
  • The Status field used as Filtering criteria displays names of Jira workflow statuses for all request types available in a particular project. By filtering requests, you can use the default status names and the custom names set as Status name to show customer.
  • Bear in mind that by using the Project and Fix Versions fields as filtering criteria, their data are automatically matched.

Using criteria

To learn about using Filtering criteria, check the below steps.

Steps

  1. Navigate to the filtering criteria you want to filter with.
    Sort request list Jira Service Management
    Criteria panel
  2. Unfold the drop-down list and select the items to be used for filtering.
    Filter requests by status Jira Service Management
    Criteria drop-down list
Tip

By filtering requests you can also include the criteria categories that are empty. To display the requests with no defined filtering criteria, use the none option.

Criteria list
Criteria list

Bear in mind that selecting empty categories by filtering is available for both Jira and custom fields excluding the following fields: Approvals, Comment, Created, Linked issues, Organization, Priority, Project, Reporter, Status, Summary, Issue Type, Updated.

Result

Your list with requests is filtered with the use of the selected criteria.

Sort request list Jira Service Management
Filtered requests list

Note

To facilitate filtering with criteria, you can use the options that appear by unfolding the particular filtering criteria drop-down:

  • the search bar to quickly find the desired criteria for filtering.
  • the Select all button to select all available filtering criteria at once.
  • the Clear selected items button to deselect all filtering criteria in a particular category at once.
Tip

By using the Comment field as filtering criteria, you can filter requests by using comments or the names of attachments added to your requests. Filtering also applies to the internal comments and attachments.

Need help?

If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.

ON THIS PAGE

    Back to top