Apps documentation
My Requests Extension for Jira Service Management
My Requests Extension for Jira Service Management
Documentation
FAQ
Release notes
Last updated Dec 10, 2019

Criteria

Learn how to add and use criteria on your Requests page

Info

Field selection (system or custom) is predefined by the Jira administrator.

Adding criteria

Add criteria to your Requests page for better filtering.

Steps

  1. Click the slider icon to see all available criteria.
    Criteria slider
    Criteria slider
  2. Select criteria you want to add.
    Criteria list
    Criteria list

Result

Selected criteria are added.

Criteria added
Criteria added

Note
  • Statuses criteria are only visible for those service projects that the customer has pending requests in.
  • Once you choose the service project criteria, the Fix Versions criteria will be automatically matched to those service projects.

Using criteria

Use the added criteria to filter your requests.

Steps

  1. Find and select the criteria category you want to filter with.
    Criteria panel
    Criteria panel
  2. Select the items from the drop-down list.
    Criteria drop-down list
    Criteria drop-down list

Result

Requests list is filtered immediately.

Filtered requests list
Filtered requests list

Note
  • If you look for specific option, use the search bar located on the drop-down list in each criteria.
  • You can select all the criteria in a single category by clicking on the Select all button.
  • Use the Clear selected items button below to deselect every criteria in a single category.
Need help?

If you can’t find the answer you need in our documentation, raise a support request.