Apps documentation
My Requests Extension for Jira Service Management
My Requests Extension for Jira Service Management
Version 4.x
Version 3.x
Release notes
Articles & Videos
Last updated Jul 28, 2021


Learn about app’s available search methods

You can use search box to search requests by:

  • Summary
  • Description
  • Issue Key
  • For Issue Key it’s necessary to search with the exact match which is the whole key (for example: SUPPORT-32459).
  • You can search by multiple Issue Keys at the same time.
  • Searching with free text works only for Summary and Description fields.

Use the * symbol to perform a multiple character wildcard search.

Wildcard search
Wildcard search

You can use || or OR to find a matching request if either of the terms exist.

OR search
OR search

The ‘-’ symbol excludes requests that contain the term after the ‘-’.

Exclude search
Exclude search

For more information about search methods, go to Jira search syntax for text fields.

Need help?

If you can’t find the answer you need in our documentation, raise a support request.