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My Requests Extension for Jira Service Management
Cloud Data Center
Version 4.x
Version 3.x
FAQ
Release notes
Migration path
Integration
My Requests Extension for Jira Service Management
Cloud Data Center
Version 4.x
Version 3.x
FAQ
Release notes
Migration path
Integration
Last updated Jul 28, 2021

Search

Learn about app’s available search methods.

You can use search box to search requests by:

  • Summary
  • Description
  • Issue Key
Note
  • For Issue Key it’s necessary to search with the exact match which is the whole key (for example: SUPPORT-32459).
  • You can search by multiple Issue Keys at the same time.
  • Searching with free text works only for Summary and Description fields.

Use the * symbol to perform a multiple character wildcard search.

Wildcard search
Wildcard search

You can use || or OR to find a matching request if either of the terms exist.

OR search
OR search

The ‘-’ symbol excludes requests that contain the term after the ‘-’.

Exclude search
Exclude search
Info

For more information about search methods, go to Jira search syntax for text fields.

Need help?

If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.