Visibility

The Visibility tab enables administrators to decide who can access the app’s Requests page. What’s more, you can benefit from the View as option which allows for checking the visibility of Requests page by using the permission set of a selected user. In addition, it’s possible to manage the display of the total number of requests on the Requests page.

Accessing configuration

Steps

1. From the top navigation bar, choose Jira Administration > Manage apps.
2. Navigate to My Requests Extension section.
3. On the left sidebar, click General Configuration and go to the Visibility tab.

Result

You’ve accessed the app settings related to Visibility.

Managing access to Requests page

By default, all users can access the Requests page provided by the app. It’s possible to limit the visibility of requests in two ways. As an administrator, you can either grant access to requests only to selected users or choose which users shouldn’t see Requests page.

Providing access to requests for selected users

Steps

1. In the Requests page section, choose Only selected users.
2. Click the Can access tab.
3. Select users which will see the page with requests provided by the app.

Result

All the selected users can access the page with requests provided by the app.

Restricting access to requests for selected users

Steps

1. In the Requests page section, choose Only selected users.
2. Click the Can’t access tab.
3. Select users which won’t see the page with requests provided by the app.

Result

All the selected users can’t access the page with requests provided by the app.

You can change your Visibility configuration regarding Requests page anytime.

Using View as different user

As an administrator, by setting the configuration of View requests as different user you can display and navigate Requests page using the permission set of a selected Jira user. It’s particularly useful when you need to check if you’ve restricted access correctly and users have their proper permissions sets.

Steps

1. In the View requests as different users section, click View as different user button.

   

2. Select a user you’d like to view the Requests page as.

Result

You can now see Requests page as the selected user.

Tip

You can also access the View as settings form the Fields configuration page.

Displaying total number of requests

As an administrator, you can decide whether the total number of requests should be displayed on Requests page.

By default, the toggle next to Show total number of requests is turned on and the total number of requests is visible for the users of Requests page.

Example

Below you can see an example of the total number of requests visible on the list with requests.

It’s also possible to easily hide requests’ numbers from customers by using the toggle next to Show total number of requests. When the toggle is turned off, the total number of requests isn’t displayed on Requests page.

Example

Below you can see an example of the total number of requests hidden on the list with requests.