About

A queue is a list of issues displayed based on a set of criteria. Jira Service Management, by default, offers a selection of pre-configured queues that help users organize their issues. The default JSM queues have significant limitations, so we took this solution to the next level and created Queues for Jira & JSM, adding features that greatly improve usability and efficiency.

The app allows you to create one queue visible across several projects, helping save time on managing portals for different customers. By restricting the visibility of queues to selected users, the app allows teams to work on particular tickets and see the specific queues, improving the security of service operations. Additionally, you can customize queue groups into a multi-level group structure, flag important tickets, filter issues, and manage queues in bulk to quickly resolve tickets and increase customer satisfaction.

The Queues for Jira & JSM app supports English, German, Polish, French, and Portuguese, allowing users from various countries to access it.

Check the app’s features below and start your journey with the Queues for Jira & JSM app from the First steps chapter.

Key features

Here are the most important actions you can do with Queues for Jira & JSM:

• Organize issues from various projects into a single view.
• Delegate application management to specific groups and assign group admins to manage queues.
• Make the queue view accessible to selected users or groups.
• Arrange queues into organized folders and subfolders creating multi-structured queue groups.
• Filter and flag issues within a queue.
• Let users personalize the queue view.
• Bulk change operations on queues and queue groups.
• Import queues from the project and JSON file.

Feature breakdown & competitor comparison

The table below breaks down all the features and presents a comparison between default queues in Jira Service Management and Queues for Jira & JSM app.

Feature	JSM Default Queues	Queues for Jira & JSM app
Cross-project queues
Creating custom queue groups
Creating a multi-level structure of groups
Group admin
Configurable queues’ visibility
Importing queues from other projects
Displaying access to the application under a project
Assigning the app’s administrator
App’s name personalization
Entering the app via the top navigation bar
Creating queues
Editing queues
Bulk change queues
Bulk change queues in group
Copying existing queues
Deleting queues
Deleting queues in bulk
Hiding unused queues
Hiding unused groups
Queue list reordering
Searching for a queue
Favorites
Queue columns adjustment
Sorting lists by any column
Filters
Issue counter
Searching for an issue
Bulk edit of issues
Flagging issues
Inline assignee editing

Get the app

If you are interested in purchasing our app, find Queues for Jira & JSM on the Atlassian Marketplace or contact our Sales Department at atlassian@devinti.com.

Are you looking for more solutions to improve the daily work of your team? Discover other apps from Deviniti.