This chapter provides information on how to configure a queue.
Before you start, log in as a user with the Jira Administrators global permission or make sure you have a permission to configure queues.
While configuring your queue, you can take several actions. You can create a new queue and edit, copy, or delete it. There is also a bulk delete, allowing you to delete multiple queues simultaneously.
Below is a live demo of the actions mentioned above. Additionally, you can review each action in more detail by going to the specific subsection.
To create a new queue:
Click + button on the Queues for Jira & JSM panel.
Click Queue.
Fill in the Name of the queue, up to 50 characters.
Customize your queue or group name by adding an emoji. There are several ways you can do it:
Add a Description for your queue (up to 500 characters) to make it easier for users to understand its purpose and context.
Later, you can check the queue’s description by clicking the i icon in the upper right corner of the Queue view.
In Visible to, select an individual user or group of users who will have access to the queue.
The Visible to option refers to particular queue’s visibility and issues displayed in that queue. It doesn’t mean that users won’t see these issues in the native Jira Queues, Issue Navigator, or other places in Jira.
To create a new group of users, read the official Atlassian documentation.
In Issues to show, enter a query in JQL that will filter requests for your queue or click the Pen icon to open the JQL editor.
The Queues for Jira & JSM app supports creating cross-project queues. Therefore, you can use the JQL filter to display issues from several projects.
You can write a JQL query line under the line. Thanks to that, you can clearly read very complex JQL queries while writing and editing. For example:
Project = ESD
AND ( "Customer Request Type" != "Request enhancement (ESD)" OR "Customer Request Type" IS EMPTY )
AND status NOT IN (...)
AND component NOT IN (...)
ORDER BY created
In Columns, select fields that will become columns in the table with issues.
The new queue is added to the list.
After creating a queue, your view will be focused on the newly created queue.
Each queue has a separate URL address. For example, you can point to a particular queue and send the URL address to other users. Make sure that those users have permission to view the queue.
Group administrators of the queue’s group can also edit it.
To edit an existing queue:
The queue is edited.
The queue has been copied. The name of the new copy begins with the prefix “Copy of…” followed by the identical name as the primary queue. You are free to modify this duplicated queue without affecting the original primary queue.
To delete a queue:
The queue is deleted.
To delete queues in bulk:
Selected queues are deleted.
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