Configuring queues

This chapter provides information on how to configure a queue.

While configuring your queue, you can take several actions. You can create a new queue and edit, copy, or delete it. There is also a bulk delete, allowing you to delete multiple queues simultaneously.

Watch the full configuration walkthrough

Below is a live demo of the actions mentioned above. Additionally, you can review each action in more detail by going to the specific subsection.

Creating queue

Steps

To create a new queue:

1. Click + button on the Queues for Jira & JSM panel.
2. Click Queue.

Two sections are visible. First, fill out the fields in the General settings.

3. Fill in the Name of the queue, up to 50 characters.

   Tip

   Customize your queue or group name by adding an emoji. There are several ways you can do it:

   • Access emojis through the right mouse button using the Emoji option (on Windows).
   • Use the Windows logo key + period (.) combination (on Windows).
   • Use the Fn + E combination (on Mac).
   • Use an external emoji copy tool.

4. Add a Description for your queue (up to 500 characters) to make it easier for users to understand its purpose and context.

   Note

   Later, you can check the queue’s description by clicking the i icon in the upper right corner of the Queue view.

   

5. In Visible to, select who will have access to the queue. You can decide between three options:

   • Everyone - queue visible to every user in the instance
   • Admins only - queue visible to Global admins, Queues for Jira & JSM admins, and Group admins
   • Groups or users - queue visible to selected groups or users

Next, navigate to the Notifications section. This feature is available in Queues for Jira & JSM version 4.0.0 and later. It highlights new issues added to the queue. To learn how to configure this feature, refer to the Configuring Notifications chapter.

8. Click Save.
   

   

Result

The new queue is added to the list.

Editing queue

Steps

To edit an existing queue:

1. Select the target queue.
2. Click the Edit queue icon in the upper right corner of the Queue view.

   

3. Introduce your changes.
4. Click Save.
   

   

Result

The queue is edited.

Copying queue

Steps

1. Select target queue.
2. Click the Copy queue icon in the upper right corner of the Queue view.

Result

The queue has been copied. The name of the new copy begins with the prefix “Copy of…” followed by the identical name as the primary queue. You are free to modify this duplicated queue without affecting the original primary queue.

Deleting queue

Steps

To delete a queue:

1. Select target queue.
2. Click on the Three dots menu in the upper right corner of the Queue view.
3. Select Delete queue.
   

   

4. Click Delete to confirm the action.

Result

The queue is deleted.

Bulk delete

Steps

To delete queues in bulk:

1. Click on the Three dots menu on the Queues for Jira & JSM panel.
2. Select Delete queues.
   

   

   The Delete queues dialog appears.
3. Select target queues.
   Tip

   • If you want to delete all queues, click Select all.
     When you select at least one queue, the button Deselect all appears, allowing you to deselect all queues at once.
   • Clicking the checkbox next to the name of the group or subgroup will automatically select all the queues within them. However, deletion will still only affect queues - groups and subgroups will not be deleted.

4. Check your selection and click Delete.
   

   

Result

Selected queues are deleted.