- Introduction
- About
- First steps
- Migration to Cloud
- Admin's guide
- Global settings
- Configuring queues
- Bulk change queues
- Configuring queue group
- Managing group admins
- Reordering queues
- Date settings
- Importing queues
- Exporting queues
- User's guide
- Personal preferences
- Searching
- Favorites
- Filtering issues
- Editing assignee
- Sorting issues
- Issues per page
- Editing queue
- Hiding queue
- Hiding group
Configuring queues
This chapter provides information on how to configure a queue.
Before you start, log in as a user with the Jira Administrators global permission or make sure you have a permission to configure queues.
Creating queue
Steps
To create a new queue:
- Click + button on the Queues for Jira & JSM panel.
- Click Queue.
- Fill in the Name of the queue, up to 50 characters.
Tip
Customize your queue or group name by adding an emoji. There are several ways you can do it:
- Access emojis through the right mouse button using the Emoji option (on Windows).
- Use the Windows logo key + period (.) combination (on Windows).
- Use the Fn + E combination (on Mac).
- Use an external emoji copy tool.
- In Visible to, select an individual user or group of users who will have access to the queue.
NoteThe Visible to option refers to particular queue’s visibility and issues displayed in that queue. It doesn’t mean that users won’t see these issues in the native Jira Queues, Issue Navigator, or other places in Jira.InfoTo create a new group of users, read the official Atlassian documentation.
- In Issues to show, enter a query in JQL that will filter requests for your queue or click the Pen icon to open the JQL editor.
TipThe Queues for Jira & JSM app supports creating cross-project queues. Therefore, you can use the JQL filter to display issues from several projects.Example
You can write a JQL query line under the line. Thanks to that, you can clearly read very complex JQL queries while writing and editing. For example:
Project = ESD
AND ( "Customer Request Type" != "Request enhancement (ESD)" OR "Customer Request Type" IS EMPTY )
AND status NOT IN (...)
AND component NOT IN (...)
ORDER BY created
- In Columns, select fields that will become columns in the table with issues.
- Click Save.
Result
The new queue is added to the list.
After creating a queue, your view will be focused on the newly created queue.
Each queue has a separate URL address. For example, you can point to a particular queue and send the URL address to other users. Make sure that those users have permission to view the queue.
Editing queue
Steps
To edit an existing queue:
- Select the target queue.
- Click the Edit queue icon in the upper right corner of the Queue view.
- Introduce your changes.
- Click Save.
Result
The queue is edited.
Copying queue
Steps
- Select target queue.
- Click the Copy queue icon in the upper right corner of the Queue view.
Result
The queue has been copied. The name of the new copy begins with the prefix “Copy of…” followed by the identical name as the primary queue. You are free to modify this duplicated queue without affecting the original primary queue.
Deleting queue
Steps
To delete a queue:
- Select target queue.
- Click on the Three dots menu in the upper right corner of the Queue view.
- Select Delete queue.
- Click Delete to confirm the action.
Result
The queue is deleted.
Bulk delete
Steps
To delete queues in bulk:
- Click on the Three dots menu on the Queues for Jira & JSM panel.
- Select Delete queues.
The Delete queues dialog appears. - Select target queues.
Tip
- If you want to delete all queues, click Select all.
When you select at least one queue, the button Deselect all appears, allowing you to deselect all queues at once. - Clicking the checkbox next to the name of the group or subgroup will automatically select all the queues within them. However, deletion will still only affect queues - groups and subgroups will not be deleted.
- If you want to delete all queues, click Select all.
- Check your selection and click Delete.
Result
Selected queues are deleted.
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