Configuring queue group

This section provides information on how to configure a group of queues.

The Queues for Jira & JSM allows you to create queue groups and subgroups to organize your queues and create a multilevel structure that helps you manage your work easily.

You can edit the previously created group or delete it if it’s no longer necessary. You can also perform bulk change operations on many queues within a group. Additionally, you can hide or unhide groups depending on your current needs.

Creating queue group

You can create queue groups to organize and manage your queues faster and easier.

Steps

1. Click + button.

2. Click Group.

   

3. Provide a Group name, up to 50 characters.

   Tip

   Customize your queue or group name by adding an emoji. There are several ways you can do it:

   • Access emojis through the right mouse button using the Emoji option (on Windows).
   • Use the Windows logo key + period (.) combination (on Windows).
   • Use the Fn + E combination (on Mac).
   • Use an external emoji copy tool.

4. Here, you can add Group administrator(s). They will be able to change the settings of each queue within this group. However, they won’t be able to edit queues within its subgroups. To change the subgroup’s admins, edit the specific subgroup.
   Adding group admins is optional.

5. Click + to select queues for your group.

   Note

   Empty queue groups are hidden from regular users (not admins). However, if an empty queue group contains at least one visible queue that is favorited or hidden by the user, it remains visible to that user.

   

The Manage queue group dialog will show up.

6. Drag and drop to add queues to a particular group and click Ok to confirm your selection.

7. Click Create.

   

Result

The new group is added to the list.

Creating queue subgroup

You can create subgroups to organize your queues and create a multilevel group structure.

Steps

1. Create a new group.

2. Go to the Queues for Jira & JSM panel and click on the Three dots menu next to the name of the group to which you want to add a subgroup.

3. Click Edit group.

   

4. Click the Pencil icon to bring Manage queue group dialog.

   

5. Drag the newly created subgroup onto already created group with the drag and drop.

   Note

   To move a subgroup from the right column to the left column, first hover the mouse over that element. When relocating elements between columns, please observe the blue line, as it assists you in accurately positioning the specific queue or group. A red line indicates that the element cannot be positioned in the desired location.

   

6. Click Ok to confirm the changes.

   

7. Click Save.

   

Result

The newly created group was nested as a subgroup.

Editing queue group

You can edit a previously created queue group to meet your current needs.

Steps

1. Click on the Three dots menu next to the name of your group on the Queues for Jira & JSM panel.
2. Click Edit group.

   

3. Edit the name of your group.
4. Here, you can add or edit Group administrator(s). They can change the settings of each queue within this group. However, they won’t be able to edit queues within its subgroups. To change the subgroup’s admins, edit the specific subgroup.
   Adding group admins is optional, so you can skip this step.

5. Click the Pencil icon to change queues in your group.

6. Click Save.

   

Results

The group has been edited.

Bulk change queues in group

You can bulk change queues within a group.

With Bulk change queues in group, you can perform certain operations on many queues within one group. There are 2 operations you can take:

• Visible to, where you can adjust queues’ visibility.
• Columns, where you can modify columns visible in the queues’ table with issues.

Below is a live demo of the action mentioned above. Additionally, you can review each action in more detail by following the steps described below.

Steps

To bulk change queues within one group:

1. Start editing your existing group.
2. Click the More icon next to the Pencil icon, then select Bulk change queues.

The Bulk change queues dialog appears.

3. Choose the queues within this group on which you want to perform bulk change operations.

4. Tick the checkboxes next to the desired operation(s), then choose options from the dropdown to define what you want to do with the selected queues.

Example

In our example, we want to replace the visibility of our selected queues with the new user and replace columns in their tables with issues with the new ones.

Steps:

1. We tick the Visible to and Columns checkboxes.
2. In Visible to, we select Replace all with and then select the desired user’s name.
3. In Columns, we select Replace all with and then select the desired columns.

5. Check and confirm your changes.

6. To apply your changes, click the Save button located at the bottom of the page.

Result

Selected queues within the group are updated according to your changes.

Deleting queue group

You can delete unnecessary groups or whole groups with queues.

Steps

1. Click on the Three dots menu next to the name of your group on the Queues for Jira & JSM panel.
2. Click Delete group.

   

The Delete group dialog shows up.

3. Choose one of the available options:

• Leave queues ungrouped or in a parent group if one exists.
• Delete all queues.

4. Click Delete.

   

Results

The selected group has been deleted.

Hiding groups

To focus only on the groups that are necessary to you, you can hide the groups of queues that you are not interested in.

Steps

1. Click on the Three dots menu next to the name of your group on the Queues for Jira & JSM panel.
2. Click Hide group for me.

   

Results

The selected group is hidden and located under the general Hidden group of queues.

Showing groups

If the group is currently hidden and needs to be visible again, you can unhide it.

Steps

1. Navigate to the general Hidden group and click on the Three dots menu next to the name of the hidden group on the Queues for Jira & JSM panel.
2. Click Show group for me.

   

Results

The selected group is visible in the place from where it was previously hidden.