Configuring Notifications

This chapter provides information on how to configure Notifications for a queue.

The Notifications feature highlights new issues added to the queue in a selected color, reducing the risk of overlooking any of them. Administrators can configure the highlight color and choose to highlight all new issues or only selected ones. The feature has to be enabled and configured separately for each queue.

This chapter covers the following sections to help you configure Notifications:

• Configuration
• Reaching Notifications limit
• Turning Notifications off

Watch the full configuration walkthrough

Below is a live demo of the mentioned feature. Additionally, you can review each step in more detail by following the guide below.

Read the use case

To better understand how the Notifications feature can be used, read the Improving issues triage in support teams use case and see its practical application.

Configuration

Steps

To configure Notifications in a specific queue, follow the below steps:

1. Start creating a new queue or editing an existing one.
2. Go to the Notifications section and turn on the toggle to enable Notifications for this queue.

3. The ALL NEW option is set by default and highlights all new issues added to the queue. To customize which new issues are highlighted, select the CUSTOM option and use JQL.

4. By default, the queue’s name is set as the Notifications name. However, in the Notifications name section, you can enter a name to personalize it.
5. Click the Select color icon and choose the highlight color for new issues added to this queue. The default color is applied if you don’t select a preferred color.

Result

Notifications for a specific queue are enabled and configured. To confirm all the changes, click the Save button at the bottom.

The user will see Notifications in three ways:

1. The Queues for Jira & JSM panel informs that some new issues are in the queue and the group that includes that queue. The number with a + sign gives you information on how many new issues were added to the queue.

   

2. The Queue view shows newly added, highlighted issues among the remaining issues in that queue.

   

3. The New Issues view shows only newly added issues in one table. You can read more about the New issues view here.

   

Reaching Notifications limit

You can enable Notifications for up to 10 queues. There might be a case when you want to turn the Notifications on for a queue you’re currently working on, and the below warning appears, making the Notifications section unavailable.

The warning means that to enable Notifications for this queue, you first need to turn the feature off in another one so this one can stay within a limit.

To do that, follow the below steps:

Steps

1. Click the See queues with Notifications enabled button on the warning.

The Queues with Notifications enabled modal appears, showing the list of queues you have access to with the Notifications feature enabled.

2. On the list, decide which queues you want to disable by turning the toggle(s) off.
3. Click Confirm.

Result

The limit no longer applies as Notifications in the selected queues were turned off. As a result, the feature is enabled in the queue you’re currently working on.

Turning Notifications off

Steps

1. Go to editing an existing queue.
2. Go to the Notifications section.
3. Switch the toggle to turn off Notifications for this queue.
4. Save your changes.

Result

Notifications are turned off for that queue.