This chapter provides information on how to configure and manage Slack notifications.
Queues for Jira & JSM and the Slack app can be integrated using the Slack notifications feature. It enables connecting the organization’s Slack channels to specific queues. This way, users added to these Slack channels can receive notifications directly in the Slack app when new issues are added to the queues.
Thanks to this feature, the chances of missing a new issue added to the queue decrease, teams can react faster, and issue resolution time can be improved, increasing customer satisfaction.
This chapter covers the following sections to help you configure and manage Slack notifications:
Watch a live demo of this feature. Additionally, you can review each step in more detail by following the sections below.
The Slack notifications feature supports up to 10 created connections, with each queue linked to a connection having a default issue limit of 1000, adjustable by admins through modifying properties.
The Slack notifications feature checks for new issues every 15 minutes.
To configure Slack notifications for a specific queue, follow the steps below:
You are in the Notifications for new issues in Slack view. This view lets you create connections that pair queues and a webhook URLs generated in the Slack app. The created connection allows users to receive notifications about new issues in the Slack channel linked to the provided webhook.
The New connection modal appears.
To generate a corresponding webhook, you need to:
Refer to Slack’s documentation to learn how to create a workspace, create a channel, and send messages using incoming webhooks (to complete points 3-6, refer to steps 1-3 of the linked chapter).
A new connection is created and linked to the specific queue and Slack channel. The welcome message is sent to the linked Slack channel. From this point forward, all users added to the corresponding Slack channel will receive notifications about new issues added to this queue.
To receive notifications in your Slack channel with a direct link to the queue, turn on the Home container (global navigation) visibility toggle in the Queues for Jira & JSM configuration section. To learn how to do that, refer to the Global settings chapter. Notifications with this toggle disabled won’t have a direct link to the queue.
The Slack notifications feature checks for new issues every 15 minutes.
After adding your connection, you can see it in the table displayed in the Notifications for new issues in Slack view.
To access this view, navigate to Jira administration > Manage apps > Deviniti Queues > Configuration page > Slack notifications.
To add new connections, click the + Add new connection button.
The table presents all added connections, enabling you to check various information and perform specific actions on each connection.
The Connection name and Queue columns display connection names and queues linked to them. Hover over a queue name to check the connection description.
If Unknown appears instead of the queue name, the queue may have been deleted. Link a new one to restore the connection.
The Status column displays one of four statuses a connection may have:
Hover over a status to see its explanation. Besides the explanation provided, you can also check when the last connection attempt was made.
The Added by column allows you to see who and when created and added each connection.
If Unknown appears instead of the creator’s info, the user may have been deleted.
The last section of the table allows you to perform the following actions on each connection:
Clicking the Edit button will display the Edit connection modal. This modal lets you update the connection details and includes the same fields as the New connection modal. You can read more about each field here.
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