Apps documentation
Queues for Jira Service Management
Cloud Server/Data Center
Queues for Jira Service Management

Cloud

Server/Data Center

Guides
FAQ
Release notes
Last updated Dec 18, 2019

Export queues

This page provides information on how to export queues.

Steps

To export queues:

  1. Click on the left side.
  2. Select Export to file.
Export queues to .json file with Queues for Jira Service Management app
Export queues to .json file with Queues for Jira Service Management app

Result

Queues are exported to .json file.

Example
Below you can see the example of exported .json file.

{
  "queues": [
    {
      "label": "Ungrouped",
      "items": [
        {
          "columns": [
            "customfield_10300",
            "issuetype",
            "issuekey",
            "status",
            "summary",
            "created",
            "reporter",
            "duedate"
          ],
          "name": "Unassigned issues",
          "groups": [],
          "jql": "project = SDP AND assignee is EMPTY AND resolution = Unresolved ORDER BY \"Time to resolution\" ASC",
          "id": 1558002605712
        },
        {
          "columns": [
            "issuetype",
            "issuekey",
            "status",
            "summary",
            "created",
            "reporter"
          ],
          "name": "All open",
          "groups": [],
          "jql": "project = SDP AND resolution = Unresolved ORDER BY \"Time to first response\" ASC",
          "id": 1558002605711
        },
        {
          "columns": [
            "customfield_10300",
            "issuetype",
            "issuekey",
            "status",
            "summary",
            "created",
            "reporter",
            "duedate"
          ],
          "name": "IT issues",
          "groups": [],
          "jql": "project = SDP AND resolution = Unresolved AND issuetype = \"IT Help\" ORDER BY \"Time to resolution\" ASC",
          "id": 1558002605716
        },
        {
          "columns": [
            "customfield_10300",
            "issuetype",
            "issuekey",
            "status",
            "summary",
            "created",
            "reporter",
            "duedate"
          ],
          "name": "Service requests",
          "groups": [],
          "jql": "project = SDP AND resolution = Unresolved AND issuetype in (\"Service Request\", \"Service Request with Approvals\") ORDER BY \"Time to resolution\" ASC",
          "id": 1558002605717
        },
        {
          "columns": [
            "customfield_10300",
            "issuetype",
            "issuekey",
            "status",
            "summary",
            "created",
            "reporter",
            "duedate"
          ],
          "name": "Assigned to me",
          "groups": [],
          "jql": "project = SDP AND assignee = currentUser() AND resolution = Unresolved ORDER BY \"Time to resolution\" ASC",
          "id": 1558002605713
        },
        {
          "columns": [
            "customfield_10300",
            "issuetype",
            "issuekey",
            "status",
            "summary",
            "created",
            "reporter",
            "customfield_10110"
          ],
          "name": "Recently resolved",
          "groups": [],
          "jql": "project = SDP AND resolved >= -1w ORDER BY resolved DESC",
          "id": 1558002605718
        },
        {
          "columns": [
            "issuetype",
            "issuekey",
            "status",
            "summary",
            "created"
          ],
          "name": "Business trips",
          "groups": [
            "Managers"
          ],
          "jql": "project in ( \"Service Desk Project\")",
          "id": 1558349031664
        }
      ],
      "id": "MAIN_GROUP"
    }
  ],
  "version": "3.0"
}  

Need help?

If you can’t find the answer you need in our documentation, raise a support request*.
*Include as much information as possible to help our support team resolve your issue faster.