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Queues for Jira Service Desk

Jira Server
Last updated Dec 18, 2019

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Find Queues for Jira Service Desk app on the Atlassian Marketplace.

A queue is a list of issues that are displayed based on a set of criteria. Jira Service Desk by default offers a selection of pre-configured queues which help users organize issues. The default JSD queues have significant limitations. We brought this solution up to the next level and created Queues for Jira Service Desk app, in which we added a couple of features that strongly improve the usability.

Our app allows to create one queue visible across several projects, helping organizations to save time on managing portals for different customers. What’s more, by restricting the visibility of queues to selected users, the app helps teams to navigate through listed queues, boosting their performance and improving the security of service operations. This app also enables setting data formats, importing, exporting, editing, copying and removing queues.

Queues for Jira Service Desk app supports the following languages: English, German, Polish and Portuguese.

The table below presents a comparison between default queues in Jira Service Desk and Queues for Jira Service Desk app.

Feature JSD Default Queues Queues for Jira Service Desk app
Creating queues
Editing queues
Copying queues
Deleting queues
Deleting queues in bulk
Grouping queues
Custom column view for each queue
Cross-project queues
Configurable queues’ visibility
Hiding unused queues
Importing queues from other projects
Importing queues from .json file
Exporting queues to .json file
Queue list reordering
Sorting lists by any column
Setting date format

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