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Queues for Jira Service Desk

Jira Server
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Last updated Mar 30, 2018

Manage groups of queues

This page provides information on creating groups of queues which makes managing them easier.

Warning

Before you start, log in as a user with the Jira Administrators global permission.

See the video below for a demonstration.

Steps

To create a queues group:

  1. Click on the three dots button on the top panel.
  2. Select Edit queues groups.
    The Edit queues groups dialog appears.
  3. Focus on Type to add a group and start typing.
  4. Click a tick to save changes.
    Tip

    To change the position of the group on the list, click a cross icon. To remove a group, click a trash icon.

  5. Drag-and-drop queues to add them to proper group.
  6. Click Save.

Result

A new group is added.

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