Apps documentation
Queues for Jira Service Management
Cloud Server/Data Center
Queues for Jira Service Management

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Server/Data Center

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Last updated Dec 18, 2019

Import queues

This page provides information on importing queues from other Jira Service Management projects.

Warning
  • To import queues, you have to be a user with the global permissions Jira Service agent access.
  • The import option allows to add queues configuration from other service project or replace whole configuration with the one saved in .json file.

Import from project

Steps

To import queues:

  1. Click on the left side.
  2. Select Import queues.
    Go to Import queues with Queues for Jira Service Management app
    Go to Import queues with Queues for Jira Service Management app

    The Import dialog box appears.
  3. Go to Import from project and select service project from which you want to import queues.
  4. Select queues.
  5. Click Import.
    Note
    If you want to import all available queues from project, click Select all.
    Import queues from project with Queues for Jira Service Management app
    Import queues from project with Queues for Jira Service Management app

Result

Selected queues are imported and they are visible on the list.

Result of importing queues from project with Queues for Jira Service Management app
Result of importing queues from project with Queues for Jira Service Management app
Note
Made changes in imported queues have any impact on the prime queue.

Import from .json file

  1. Click on the left side.
  2. Select Import queues.
    Go to Import queues with Queues for Jira Service Management app
    Go to Import queues with Queues for Jira Service Management app

    The Import dialog box appears.
  3. Go to Import from .json file .
  4. Drop .json file with configuration or click Browse and select a file.
  5. Click Import.
    Import queue from .json file with Queues for Jira Service Management app
    Import queue from .json file with Queues for Jira Service Management app

Result

Selected queue is imported and it is visible on the list.

Result of importing queue from .json file with Queues for Jira Service Management app
Result of importing queue from .json file with Queues for Jira Service Management app

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