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Queues for Jira Service Desk

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Last updated Nov 14, 2017

Import queues

This page provides information on importing queues from another Jira Service Desk projects.

Warning

Before you start, log in as a user with the Jira Administrators global permission.

Warning

To import queues, you must be a user with the global permissions named Jira Service Desk agent access.

Steps

To import queues:

  1. Click on the three dots button on the top panel.
  2. Select Import queues.
    The Import Service Desk Queues dialog is displayed.
  3. Select Jira Service Desk projects from which you want to import queues.
  4. Select queue(s).
    Tip
    If you want to import all available queues from project, click Select all.
  5. Click Import.

Result

Selected queues are imported. They are visible on the list.

Note
Queues can be edited. It does not affect the primary queue.

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