Apps documentation
Queues for Jira Service Management
Cloud Server/Data Center
Queues for Jira Service Management

Cloud

Server/Data Center

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FAQ
Release notes
Last updated Dec 18, 2019

Manage groups of queues

This page provides information on creating groups of queues which makes managing them easier.

Create queues groups

Steps

To create queues groups:

  1. Click on the left side.
  2. Select Edit queues groups.
    Go to Edit queues groups with Queues for Jira Service Management app
    Go to Edit queues groups with Queues for Jira Service Management app
    The Edit queues groups dialog box appears.
  3. Go to Type to add a group and type a name of queue group.
  4. Click a tick to save changes.
    Entering a name of queues group with Queues for Jira Service Management app
    Entering a name of queues group with Queues for Jira Service Management app
  5. Drag and drop queues to add them to proper group.
    Drag and drop queues to add them to proper group with Queues for Jira Service Management app
    Drag and drop queues to add them to proper group with Queues for Jira Service Management app
    Note
    • To change the group position on the list, click the arrow (Move down or Move up).
    • To remove a group, click the trash icon.
    Change the groups position or remove them with Queues for Jira Service Management app
    Change the groups position or remove them with Queues for Jira Service Management app

  6. Click Save.
    Save configuration of queues groups with Queues for Jira Service Management app
    Save configuration of queues groups with Queues for Jira Service Management app

Result

Queues groups are added.

Result of creating queues groups with Queues for Jira Service Management app
Result of creating queues groups with Queues for Jira Service Management app

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